does not remember 'customer number' but says it has.

Bug #701217 reported by Peter Harris
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
firefox (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

Binary package hint: firefox

When signing in to my bank account there is an option to remember my customer number. When I tick the remember box it says the number has been remembered but next time I try to sign in the number has been lost. This worked in the previous version.

Ubuntu 10.10
Firefox 3.6.13+build3+nob

ProblemType: Bug
DistroRelease: Ubuntu 10.10
Package: firefox 3.6.13+build3+nobinonly-0ubuntu0.10.10.1
ProcVersionSignature: Ubuntu 2.6.35-23.41-generic 2.6.35.7
Uname: Linux 2.6.35-23-generic i686
Architecture: i386
Date: Mon Jan 10 20:37:35 2011
FirefoxPackages:
 firefox 3.6.13+build3+nobinonly-0ubuntu0.10.10.1
 firefox-gnome-support 3.6.13+build3+nobinonly-0ubuntu0.10.10.1
 firefox-branding 3.6.13+build3+nobinonly-0ubuntu0.10.10.1
 abroswer N/A
 abrowser-branding N/A
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release i386 (20101007)
ProcEnviron:
 LANG=en_GB.UTF-8
 SHELL=/bin/bash
SourcePackage: firefox

Revision history for this message
Peter Harris (peter-harris93) wrote :
Revision history for this message
drew212 (mstngdrew212) wrote :

Thank you for submitting this bug and helping to improve Ubuntu. Sometimes Firefox profiles can become corrupt and/or extensions can conflict. Could you please try this with a new profile and see if the problem still exists? You do not need to delete your old profile to test. If a new profile helps, you might want to try to disable all your extensions and re-enable them one by one until you find the problematic one.

You can test a new profile by starting profile manager with the following command, but make sure all Firefox windows are closed first:
firefox -ProfileManager

To disable extensions, Tools > Add-ons > Find the extension >
Highlight and click 'Disable' > Restart Firefox

Changed in firefox (Ubuntu):
status: New → Incomplete
Revision history for this message
Peter Harris (peter-harris93) wrote :

Starting a new profile solves the problem but using the default profile with all extensions disabled does not.

Revision history for this message
drew212 (mstngdrew212) wrote :

Which previous version worked for you?

Revision history for this message
Peter Harris (peter-harris93) wrote :

I don't know the old version number but it was the last version picked up by Update Manager before the current one. Is the previous version logged on the system? If so, how do I access it?

Revision history for this message
drew212 (mstngdrew212) wrote :

Regression-Update tag added as this seems to be a potential regression bug.

tags: added: regression-update
Revision history for this message
Peter Harris (peter-harris93) wrote :

Thanks for help. The new profile is fine.

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for firefox (Ubuntu) because there has been no activity for 60 days.]

Changed in firefox (Ubuntu):
status: Incomplete → Expired
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