Toshiba Satellite U500 fails to resume from suspend

Bug #681742 reported by Tom Ellis
12
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Medium
Unassigned

Bug Description

After upgrading to 10.10 from 10.04, I can no longer resume from suspend (s2ram) on this laptop.

Running with pm-suspend in a terminal still causes the resume to fail.

ProblemType: Bug
DistroRelease: Ubuntu 10.10
Package: linux
Regression: Yes
Reproducible: Yes
ProcVersionSignature: Ubuntu 2.6.35-22.35-generic 2.6.35.4
Uname: Linux 2.6.35-22-generic i686
.etc.asound.conf:
 pcm.pulse { type pulse }
 ctl.pulse { type pulse }
 pcm.!default { type pulse }
 ctl.!default { type pulse }
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.23.
Architecture: i386
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: ALC269 Analog [ALC269 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: billy 1701 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xfddf8000 irq 48'
   Mixer name : 'Intel Cantiga HDMI'
   Components : 'HDA:10ec0269,1179ff41,00100004 HDA:80862802,80860101,00100000'
   Controls : 23
   Simple ctrls : 12
Date: Fri Nov 26 10:51:18 2010
EcryptfsInUse: Yes
HibernationDevice: RESUME=UUID=d345120d-9a00-4064-9093-b21bc0ec1632
MachineType: TOSHIBA SATELLITE U500
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.35-22-generic root=UUID=663459bb-05b6-4c02-be7e-d30777148073 ro acpi.power_nocheck=1 splash quiet
ProcEnviron:
 PATH=(custom, user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
RelatedPackageVersions: linux-firmware 1.38
SourcePackage: linux
UserAsoundrc:
 pcm.!dmix {
 type pulse
 }
WpaSupplicantLog:

dmi.bios.date: 05/20/2010
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 2.50
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: To be filled by O.E.M.
dmi.board.vendor: TOSHIBA
dmi.board.version: To be filled by O.E.M.
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: TOSHIBA
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr2.50:bd05/20/2010:svnTOSHIBA:pnSATELLITEU500:pvrPSU52E-00E00FEN:rvnTOSHIBA:rnTobefilledbyO.E.M.:rvrTobefilledbyO.E.M.:cvnTOSHIBA:ct10:cvrToBeFilledByO.E.M.:
dmi.product.name: SATELLITE U500
dmi.product.version: PSU52E-00E00FEN
dmi.sys.vendor: TOSHIBA

Revision history for this message
Tom Ellis (tellis) wrote :
description: updated
Revision history for this message
Tom Ellis (tellis) wrote :

Followed the resume tracer debugging procedure and attaching latest dmesg from a failed resume.

[ 0.661045] PM: Resume from disk failed.
[ 0.661056] registered taskstats version 1
[ 0.661471] Magic number: 0:833:85
[ 0.661556] rtc_cmos 00:06: setting system clock to 2048-01-22 16:03:26 UTC (2463321806)

Revision history for this message
Tom Ellis (tellis) wrote :

I think this is related to the kernel option (acpi.power_nocheck=1) being used to work around a bug where the fan does not turn on at all (can't find the bug at the moment).

With the option removed, I do not see the suspend/resume issue, testing through a larger number of cycles to be sure.

Revision history for this message
Tom Ellis (tellis) wrote :

Alas, not. This appears to be occurring intermittently still.

Tested with latest mainline kernel linux-image-2.6.37-999-generic_2.6.37-999.201012151130_i386.deb, which seems to work for around 5 cycles successfully but then the CPU fan does not start at all.

Brad Figg (brad-figg)
Changed in linux (Ubuntu):
status: New → Confirmed
Revision history for this message
penalvch (penalvch) wrote :

Tom Ellis, thank you for reporting this and helping make Ubuntu better. Maverick reached EOL on April 10, 2012.
Please see this document for currently supported Ubuntu releases:
https://wiki.ubuntu.com/Releases

We were wondering if this is still an issue in a supported release? If so, could you please provide the information following https://wiki.ubuntu.com/DebuggingKernelSuspend ? As well, can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ . However, note you can only test Suspend, not Hibernate, when using a LiveCD. If the issue remains, run the following command in the development release from a Terminal (Applications->Accessories->Terminal) as it will automatically gather and attach updated debug information to this report.

apport-collect -p linux <BUGNUMBER>

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please do not test the kernel in the daily folder, but the one all the way at the bottom. Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. As well, please comment on which kernel version specifically you tested.

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream', and comment as to why specifically you were unable to test it.

Please let us know your results. Thanks in advance.

Helpful Bug Reporting Links:
https://help.ubuntu.com/community/ReportingBugs#Bug_Reporting_Etiquette
https://help.ubuntu.com/community/ReportingBugs#A3._Make_sure_the_bug_hasn.27t_already_been_reported
https://help.ubuntu.com/community/ReportingBugs#Adding_Apport_Debug_Information_to_an_Existing_Launchpad_Bug
https://help.ubuntu.com/community/ReportingBugs#Adding_Additional_Attachments_to_an_Existing_Launchpad_Bug

Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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