usb connected cd/dvd drive not showing up in Nautilus despite being in dmesg

Also happens with udev 162-2, though I can manually mount /dev/cdrom it still doesn't appear in Nautilus

There is a thread started recently on Ubuntuforums with three people so far affected by this issue with this device (same as bug reporter):

Bus 001 Device 003: ID 05e3:0701 Genesys Logic, Inc. USB 2.0 IDE Adapter

From my dmesg:

[ 2785.490024] usb 1-4: new high speed USB device using ehci_hcd and address 3
[ 2785.643953] usb-storage 1-4:1.0: Quirks match for vid 05e3 pid 0701: 520
[ 2785.644021] scsi9 : usb-storage 1-4:1.0
[ 2786.643567] scsi 9:0:0:0: CD-ROM HL-DT-ST DVDRAM GSA-4167B DL12 PQ: 0 ANSI: 0
[ 2787.199190] sr1: scsi3-mmc drive: 48x/48x writer dvd-ram cd/rw xa/form2 cdda tray
[ 2787.199417] sr 9:0:0:0: Attached scsi CD-ROM sr1
[ 2787.199584] sr 9:0:0:0: Attached scsi generic sg5 type 5

Ubuntu forums thread:

http://ubuntuforums.org/showthread.php?t=1618085

Oops, sorry, forgot to add to above. This is in Maverick.

I found that while this was broken early in the natty cycle now it actually works, so for the first time since Lucid I can now use my usb cd/dvd drive.

I had this problem as well. Wondering if anybody knows how this was repaired in Natty ?

Running IA32 Maverick (fully updated) here and I am occasionally experiencing this issue with a WD320 gig external USB drive - the only log indication of an issue is the following line in syslog:

"JBD2: I/O error detected when updating journal superblock for sdc1-8"

same problem here

Just found that this affects me too on 10.10. lsusb shows my external My-Link DVD drive as the Genesys, just as others. I can mount it manually with 'udisks --mount /dev/sr0'. I am using an EeePc 901 (and the same happens on my Dell laptop 1557, 10.10). Thanks.

Same problem here. Ubuntu 10.10 Maverick Meerkat (as Linux Mint 10, 64-bit), external CD-RW in USB case. From lsusb:

Bus 002 Device 012: ID 05e3:0701 Genesys Logic, Inc. USB 2.0 IDE Adapter

When connected, drive spins up, but then nothing. Data disks can be mounted via 'udisks --mount /dev/sr0', but no luck with audio CDs. Fix would be greatly appreciated, thanks!

I, too, have this similar issue with Genesys Logic, Inc. USB 2.0 IDE Adapter, ID: 05e3:0701 not being seen by the system when plugged in. I am unable to burn cds or dvds to this unit (a Kangaroo cd/dvd burner) because it is unrecognized by the system (Maverick 10.10 - updated to all patches as of 12-15-10).

I can mount a data dvd by issuing the command: udisks --mount /dev/sr1; and can read/copy data from the disk. Cannot burn however. I have tried several different DVD creating packages from Ubuntu and none can see the drive.

Several persons have reported that their drives worked well at 10.4 but have since quit working. I cannot verify this since I have only recently moved from Mac OSx to Ubuntu because of hardware operability issues there.

A working solution to the problem is greatly appreciated by ALL!!

Thank you for your time and effort in tracking down the solution we so desperately need.

I've been tearing my hair out over the past few months with this one. I've got the same adapter. Can manually mount CDROM, can't burn anything, won't recognize audio CDs.

a partial-workaround: burning works through wodim using gnomebaker as a frontend in super-user mode.

a.k.a. "sudo gnomebaker" from terminal.

I bought a MY-LINK usb DVD/CD drive from amazon claiming to be compatible with linux. I wish I had read this post earlier as I cannot get this working on 3 laptop with 10.10. (only disks with data on it audio and video does not work. Looking forward to hearing from someone that can get it working.

I wont say much other than this bug affects me to. Details as reported by others. LUbuntu 10.10. Best Wishes, Chris

This bug affects me too, running Ubuntu 32bit 10.10. I experience it with one specific USB stick. With 10.04 it worked out of the box.

I have the same situation; however, up until this weekend (January 16, 2011), my drive has been functioning properly. Perhaps there is something in the last kernel update for Maverick Meerkat that is the cause of the problem?

I am using an Acer Aspire One AO531h netbook running Ubuntu Netbook Edition 10.10 with 2 GiB of RAM.
My DVD drive is a Velocity Micro 101 which Disk Utility reads as TSSTcorp CD/DVDW TS-L632M [/dev/sr0]

It's not clear whether some of the last few posters have the enclosure that gives you 'ID 05e3:0701' from lsusb - which is what the bug nominator has - but this problem is not going to go away by itself. I'm disappointed (a diplomatic understatement) that this bug remains undecided and unassigned. There are plenty of people out there with the ID 05e3:0701 device who are affected by this bug and the thread I linked in #2 continues to grow. This one:

http://ubuntuforums.org/showthread.php?t=1618085

I have also responded in other threads on Ubuntuforums about the same ID 05e3:0701 issue where the OP has not contributed to the linked thread. This ghastly device seems to be an insidiously common one. The fact that it works in Natty (so far!) is not a reason to neglect it in Maverick.

Sorry - I meant linked in #3. Can't see how to edit typos here.

I can not access my cd rom, but it shows up in the logs. I used to be able to access it from the menus in 10.04
Thanks

dmesg:
[ 4055.143698] usb 1-3: USB disconnect, address 7
[ 4057.633203] usb 2-2: USB disconnect, address 4
[ 4057.920093] usb 2-2: new full speed USB device using uhci_hcd and address 5
[ 4058.113151] input: Logitech USB Receiver as /devices/pci0000:00/0000:00:1d.0/usb2/2-2/2-2:1.0/input/input14
[ 4058.113951] generic-usb 0003:046D:C526.0007: input,hidraw0: USB HID v1.11 Mouse [Logitech USB Receiver] on usb-0000:00:1d.0-2/input0
[ 4058.126521] input: Logitech USB Receiver as /devices/pci0000:00/0000:00:1d.0/usb2/2-2/2-2:1.1/input/input15
[ 4058.127112] generic-usb 0003:046D:C526.0008: input,hiddev96,hidraw1: USB HID v1.11 Device [Logitech USB Receiver] on usb-0000:00:1d.0-2/input1
[ 4059.136157] usb 1-3: new high speed USB device using ehci_hcd and address 9
[ 4059.271798] usb-storage 1-3:1.0: Quirks match for vid 05e3 pid 0701: 520
[ 4059.271913] scsi4 : usb-storage 1-3:1.0

ls /dev/disk/by-id -lah:
lrwxrwxrwx 1 root root 9 2011-04-06 16:38 usb-MATSHITA_DVD-RAM_UJ-841S-0:0 -> ../../sr0

lsusb:
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 002 Device 005: ID 046d:c526 Logitech, Inc. Nano Receiver
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 009: ID 05e3:0701 Genesys Logic, Inc. USB 2.0 IDE Adapter
Bus 001 Device 003: ID 0c45:62c0 Microdia Sonix USB 2.0 Camera
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

ls /dev/disk/by-uuid -lah:
drwxr-xr-x 2 root root 180 2011-04-06 11:30 .
drwxr-xr-x 6 root root 120 2011-04-06 11:30 ..
lrwxrwxrwx 1 root root 10 2011-04-06 15:30 0159-6699 -> ../../sda1
lrwxrwxrwx 1 root root 10 2011-04-06 15:30 1e57ba55-f9cf-49c2-b034-fc195e07fbbb -> ../../sda6
lrwxrwxrwx 1 root root 10 2011-04-06 15:30 3ac599e7-f1ec-4bd5-b0d4-8b68c3b9c9c1 -> ../../sda9
lrwxrwxrwx 1 root root 10 2011-04-06 15:30 49b76576-e4ea-4b94-8d8d-329cfd9321b1 -> ../../sda7
lrwxrwxrwx 1 root root 10 2011-04-06 15:30 641C1579F001C7B1 -> ../../sda2
lrwxrwxrwx 1 root root 10 2011-04-06 15:30 a68e569f-98d7-4d96-82c1-23e8c31df557 -> ../../sda5
lrwxrwxrwx 1 root root 10 2011-04-06 15:30 d4672e6c-f92c-4b25-bc3b-ed4f1a43a40a -> ../../sda8

I found this in my syslog after I inserted a blank dvd. Not sure if this is a related problem or the result of an unformatted dvd. It says i/o error at sector 0, which I am guessing is a result of it not being formatted.

Apr 6 16:27:33 acer kernel: [ 3435.014921] sr 3:0:0:0: [sr0] Result: hostbyte=DID_OK driverbyte=DRIVER_SENSE
Apr 6 16:27:33 acer kernel: [ 3435.014931] sr 3:0:0:0: [sr0] Sense Key : Illegal Request [current]
Apr 6 16:27:33 acer kernel: [ 3435.014940] sr 3:0:0:0: [sr0] Add. Sense: Logical block address out of range
Apr 6 16:27:33 acer kernel: [ 3435.014950] sr 3:0:0:0: [sr0] CDB: Read(10): 28 00 00 00 00 00 00 00 01 00
Apr 6 16:27:33 acer kernel: [ 3435.014968] end_request: I/O error, dev sr0, sector 0

Same problem here, the drive does not mount or spin up inserted discs. Can be done manually though with the command "udisks --mount /dev/sr1". This is on linux mint katya with 2.6.38-8-generic.

The ide-usb adapter: Bus 001 Device 011: ID 0409:0056 NEC Corp.

From dmesg:
[11970.092170] usb 1-4.6: new high speed USB device using ehci_hcd and address 11
[11970.188961] scsi7 : usb-storage 1-4.6:1.0
[11973.711964] scsi 7:0:0:0: CD-ROM PLEXTOR DVDR PX-716A 1.10 PQ: 0 ANSI: 0 CCS
[11973.851160] sr1: scsi3-mmc drive: 40x/40x writer cd/rw xa/form2 cdda tray
[11973.851517] sr 7:0:0:0: Attached scsi CD-ROM sr1
[11973.851760] sr 7:0:0:0: Attached scsi generic sg4 type 5

I have the same problem on 3 different machines running Ubuntu 10.10 x64, kernel 2.6.39.1.

The symptoms are: the cd or dvd in the drive is shown in nautilus, but attempting to open, mount, or eject it sends a dbus error message, "DBus error org.gtk.Private.RemoteVolumeMonitor.Failed: An operation is already pending." Ejecting a disk manually works, but afterward gparted won't start, and disk utility shows a blank window. I've googled trying to solve this problem for several days, and am glad to have finally found this thread now.

Each machine has 1 cd/dvd, each used to work in ubuntu 10.10, and each continues to work in alternative OSs (mac os10.6.8, windows 7x64).

On 2 systems, older installations of linux also work. The drive is fine as I write this on one of these machines after booting into ubuntu 10.10 kernel 2.6.38.3, udev 163. (I'll update this when I check the udev version on the failing system).

The working system shows cd-rom mounted on sr 7:0:0:0: , while the failing systems show the cdrom pointing to sr0 (to be updated).

If any of you find a work around (other than using an old kernel, which I'm not sure will work on the broken systems), please do post.

Thanks,
Matthew

Installing 11.04 did not help, changing to more recent 2.6.38 kernels did not help. For some reason 2.6.39.2 will not install on these machines -- some dependency is not upgradeable. I mention all of this to help with debugging.

PS to last comment: 2 machines are homemade AMD 6cores, the third is a macbook pro 3.1. Same symptoms on all.

PPS. The 2.6.39.1 kernel uses udev 162-2.2, strangely enough, as 2.6.38.3 had udev 163. I'll see if I can find a newer ppa version...

Hello, I have exactly the same problem as in comment #24 - in short, cannot mount any cd/dvd. System always sends "DBus error org.gtk.Private.RemoteVolumeMonitor.Failed: An operation is already pending." On the other hand, all SD cards or flash disks works. The DVD mechanic that doesn't work ,is internal on notebook HP 4520s. Cannot tell you the details now, when I run lshw it gets stuck on "scanning scsi".

I run on 10.10 x86-64, currently using kernel 2.6.38-02063808

Funny enough, when I try kernel 2.6.39 or 3.0, the problem is gone (just don't stick with them because of ATI drivers and some issues with wi-fi).

Soory for mistake, not comment #24 but #23. My bad.

Ok, solved - reaction to #26 #27 - the optical drive stopped working also under higher kernels (i.e. 2.6.39, 3.0). For some unknown reason, the optical drive was disabled in BIOS. Why??? Have no idea, I haven't touched bios for more than a half a year. There is also no automatic bios update as to my knowledge. Now it' s back to normal. Hopefully this helps to someone.

Same problem with Ubuntu 12.04 LTS. i found this workaround:

1) Insert USB connector
2) Issue this command (not as sudo, just as regular user)
$ udisks --mount /dev/sr005e3:0701

To dismount/eject, simply unplug the drive. I am also asking Canonical support to validate this/provide another workaround.

The above command can then be set as a shortcut. Not ideal, but it works.

Forgot to cite the source to the above workaround:
http://ubuntuforums.org/showpost.php?p=10114956&postcount=4

I made a copy/paste mistake above.. :(

1) Insert USB connector
2) Issue this command (not as sudo, just as regular user)
$ udisks --mount /dev/sr0

I can also add that the above workaround is only valid for non-audio (data) CDs and DVDs (!).

After upgrading from 15.04 to 15.10, I'm also experiencing this bug.

<sudo lshw -C disk> results in:

*-cdrom
       description: DVD-RAM writer
       product: SuperMultiPA3761
       vendor: Toshiba
       physical id: 0.0.0
       bus info: scsi@4:0.0.0
       logical name: /dev/cdrom
       logical name: /dev/cdrw
       logical name: /dev/dvd
       logical name: /dev/dvdrw
       logical name: /dev/sr0
       version: TO01
       capabilities: removable audio cd-r cd-rw dvd dvd-r dvd-ram
       configuration: status=ready
     *-medium
          physical id: 0
          logical name: /dev/cdrom

But the drive does not appear in "userspace". This bug affects Ubuntu 15.10 and Kubuntu 15.10.

I can also confirm this problem with a different USB DVDRW drive:

<sudo lshw -C disk> results in:

  *-cdrom
       description: DVD-RAM writer
       product: DVD RW DRU-830A
       vendor: SONY
       physical id: 0.0.0
       bus info: scsi@5:0.0.0
       logical name: /dev/cdrom
       logical name: /dev/cdrw
       logical name: /dev/dvd
       logical name: /dev/dvdrw
       logical name: /dev/sr0
       version: SS15
       capabilities: removable audio cd-r cd-rw dvd dvd-r dvd-ram
       configuration: status=ready
     *-medium
          physical id: 0
          logical name: /dev/cdrom

However, the drive does not appear accessible in user space. This, at least, eliminate the Toshiba as the culprit.