Ubuntu
linux package

HD may freeze during system boot

Bug #640525 reported by Swâmi Petaramesh on 2010-09-16

This bug affects 3 people

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Expired	Undecided	Unassigned

Bug Description

- This error didn't exist on same system using Lucid and previous Ubuntu releases / kernels

- Although system is rather old, HD is rather new (less than 200 hours runtime) and has perfect SMART values.

Symptoms:

* System will SOMETIMES when cold-booting (Plymouth being displayed).

* When hanged, HD LED stays steadily lit, but HD isn't audibly "scratching".

* Once system succeeds booting it then is perfectly stable.

Major SMART attributes:

# smartctl -a /dev/sda
smartctl 5.40 2010-03-16 r3077 [i686-pc-linux-gnu] (local build)
Copyright (C) 2002-10 by Bruce Allen, http://smartmontools.sourceforge.net

=== START OF INFORMATION SECTION ===
Device Model: SAMSUNG HM160HC
Serial Number: S12TJDxxxxxxxx
Firmware Version: LQ100-10
User Capacity: 160 041 885 696 bytes
Device is: Not in smartctl database [for details use: -P showall]
ATA Version is: 7
ATA Standard is: ATA/ATAPI-7 T13 1532D revision 0
Local Time is: Thu Sep 16 14:45:06 2010 CEST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

[...]

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate 0x000f 100 100 051 Pre-fail Always - 0
  3 Spin_Up_Time 0x0007 252 252 025 Pre-fail Always - 2062
  4 Start_Stop_Count 0x0032 100 100 000 Old_age Always - 423
  5 Reallocated_Sector_Ct 0x0033 252 252 010 Pre-fail Always - 0
  7 Seek_Error_Rate 0x000e 252 252 051 Old_age Always - 0
  8 Seek_Time_Performance 0x0024 252 252 015 Old_age Offline - 0
  9 Power_On_Hours 0x0032 252 252 000 Old_age Always - 116
10 Spin_Retry_Count 0x0032 252 252 051 Old_age Always - 0
12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 139
191 G-Sense_Error_Rate 0x0032 100 100 000 Old_age Always - 30
192 Power-Off_Retract_Count 0x0032 100 100 000 Old_age Always - 7
194 Temperature_Celsius 0x0022 121 106 000 Old_age Always - 39 (Lifetime Min/Max 18/44)
195 Hardware_ECC_Recovered 0x001a 100 100 000 Old_age Always - 0
196 Reallocated_Event_Count 0x0032 252 252 000 Old_age Always - 0
197 Current_Pending_Sector 0x0012 252 252 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0030 252 252 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x0036 200 200 000 Old_age Always - 0
200 Multi_Zone_Error_Rate 0x000a 100 100 000 Old_age Always - 0
201 Soft_Read_Error_Rate 0x0032 252 252 000 Old_age Always - 0
223 Load_Retry_Count 0x0032 100 100 000 Old_age Always - 11
225 Load_Cycle_Count 0x0032 100 100 000 Old_age Always - 3618

SMART Error Log Version: 1
No Errors Logged

[...]

ProblemType: Bug
DistroRelease: Ubuntu 10.10
Package: linux-image-2.6.35-21-generic 2.6.35-21.31
Regression: Yes
Reproducible: Yes
ProcVersionSignature: Ubuntu 2.6.35-21.31-generic 2.6.35.4
Uname: Linux 2.6.35-21-generic i686
NonfreeKernelModules: nvidia
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.23.
Architecture: i386
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: michel 1733 F.... pulseaudio
CRDA: Error: [Errno 2] Aucun fichier ou dossier de ce type
Card0.Amixer.info:
Card hw:0 'ICH6'/'Intel ICH6 with STAC9750,51 at irq 16'
   Mixer name : 'SigmaTel STAC9750,51'
   Components : 'AC97a:83847650'
   Controls : 38
   Simple ctrls : 24
Date: Thu Sep 16 15:20:02 2010
EcryptfsInUse: Yes
HibernationDevice: RESUME=UUID=ced625f0-4b23-42b8-b460-35bda510ee7c
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release i386 (20100429)
MachineType: Dell Inc. Inspiron 9300
PccardctlIdent:
Socket 0:
   no product info available
PccardctlStatus:
Socket 0:
   no card
ProcCmdLine: BOOT_IMAGE=/vmlinuz-2.6.35-21-generic root=UUID=318a950d-9a01-4252-83dc-4d83a3006578 ro quiet splash
ProcEnviron:
LANG=fr_FR.UTF-8
SHELL=/bin/bash
RelatedPackageVersions: linux-firmware 1.38
SourcePackage: linux
dmi.bios.date: 09/19/2005
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A05
dmi.board.name: 0C5668
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA05:bd09/19/2005:svnDellInc.:pnInspiron9300:pvr:rvnDellInc.:rn0C5668:rvr:cvnDellInc.:ct8:cvr:
dmi.product.name: Inspiron 9300
dmi.sys.vendor: Dell Inc.

See original description

Tags:

Revision history for this message

Swâmi Petaramesh (swami-petaramesh) wrote on 2010-09-16:

AcpiTables.txt Edit (58.3 KiB, text/plain; charset="utf-8")
AlsaDevices.txt Edit (589 bytes, text/plain; charset="utf-8")
AplayDevices.txt Edit (275 bytes, text/plain; charset="utf-8")
ArecordDevices.txt Edit (526 bytes, text/plain; charset="utf-8")
BootDmesg.txt Edit (47.6 KiB, text/plain; charset="utf-8")
Card0.Amixer.values.txt Edit (5.3 KiB, text/plain; charset="utf-8")
Card0.Codecs.codec97.0.ac97.0.0.txt Edit (648 bytes, text/plain; charset="utf-8")
Card0.Codecs.codec97.0.ac97.0.0.regs.txt Edit (767 bytes, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (872 bytes, text/plain; charset="utf-8")
Dependencies.txt Edit (1.8 KiB, text/plain; charset="utf-8")
IwConfig.txt Edit (552 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (11.2 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (694 bytes, text/plain; charset="utf-8")
PciMultimedia.txt Edit (740 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (541 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (1.1 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (2.4 KiB, text/plain; charset="utf-8")
RfKill.txt Edit (112 bytes, text/plain; charset="utf-8")
UdevDb.txt Edit (114.5 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (230.0 KiB, text/plain; charset="utf-8")
WifiSyslog.txt Edit (312.0 KiB, text/plain; charset="utf-8")

Brad Figg (brad-figg) on 2011-04-07

Changed in linux (Ubuntu):
status:	New → Confirmed

Jeremy Foshee (jeremyfoshee) on 2011-05-23

tags:

removed: regression-potential

Revision history for this message

Swâmi Petaramesh (swami-petaramesh) wrote on 2011-10-08:

Bug still exists in Oneiric Beta 2 with latest 3.0.0-12-generic kernel, on same machine.

Except for a couple details :

- Machine now never seems to hang during boot ("plymouth time") anymore.

- Machine now very often (most of the times) hangs during the opening of an Ubuntu Gnome/Unity session (after password has been accepted and before anything else gets displayed) IF Gnome session is started right after booting.

- Machine never hangs during startup of a KDE session.

- Machine doesn't hang while starting a Gnome session, if a KDE session had been started, then closed, previously.

That's weird.

Revision history for this message

Joseph Salisbury (jsalisbury) wrote on 2011-10-11:

Would it be possible for you to test the latest upstream kernel? It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

Revision history for this message

Swâmi Petaramesh (swami-petaramesh) wrote on 2011-12-10:

Bug still present in Oneiric with all kernels up to and including 3.0.0-14-generic.

Revision history for this message

Swâmi Petaramesh (swami-petaramesh) wrote on 2011-12-11:

Unfortunately, the bug still exists with kernel linux-image-3.2.0-030200rc4-generic_3.2.0-030200rc4.201112012035_i386.deb

Being a Samsung HD, this might possibly be an avatar of bug #285892 ...?

tags:

removed: needs-upstream-testing

Revision history for this message

penalvch (penalvch) wrote on 2012-04-26:

Swâmi Petaramesh, thank you for reporting this and helping make Ubuntu better. This bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please provide information following https://wiki.ubuntu.com/DebuggingKernelBoot ? As well, can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you run the following command in the development release from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux <replace-with-bug-number>

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text.

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.

Please let us know your results. Thanks in advance.

tags:	added: needs-upstream-testing resume suspend
tags:	added: oneiric
summary:	- [Maverick beta] [kernel] HD may freeze during system boot or resume + HD may freeze during system boot
description:	updated
tags:	added: needs-bisect regression-release removed: resume suspend
Changed in linux (Ubuntu):
status:	Confirmed → Incomplete

Revision history for this message

Launchpad Janitor (janitor) wrote on 2012-06-26:

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status:	Incomplete → Expired

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HD may freeze during system boot

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