Won't connect to DVD writer

Bug #596828 reported by Michael
14
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

output from dmesg https://bugs.launchpad.net/ubuntu/+source/linux/+bug/596828/+attachment/3008460/+files/dmesg .

ProblemType: Bug
DistroRelease: Ubuntu 10.04
Package: linux-image-2.6.32-22-generic 2.6.32-22.36
Regression: Yes
Reproducible: Yes
ProcVersionSignature: Ubuntu 2.6.32-22.36-generic 2.6.32.11+drm33.2
Uname: Linux 2.6.32-22-generic i686
NonfreeKernelModules: nvidia
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.21.
Architecture: i386
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: NVidia [HDA NVidia], device 0: ALC662 rev1 Analog [ALC662 rev1 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: michael 1323 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'NVidia'/'HDA NVidia at 0xfae78000 irq 20'
   Mixer name : 'Nvidia MCP7A HDMI'
   Components : 'HDA:10ec0662,10250222,00100101 HDA:10de0007,10de0101,00100100'
   Controls : 23
   Simple ctrls : 11
Date: Mon Jun 21 11:57:18 2010
HibernationDevice: RESUME=UUID=35dd2450-1928-4309-9365-02d04248344b
HotplugNewDevices:

HotplugNewMounts:

InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release i386 (20100429)
Lsusb:
 Bus 002 Device 003: ID 04f2:0402 Chicony Electronics Co., Ltd
 Bus 002 Device 002: ID 046d:c058 Logitech, Inc.
 Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Acer Aspire R3610
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-22-generic root=UUID=453c18fb-0059-46fe-983d-4051f33f8874 ro quiet splash
ProcEnviron:
 LANG=en_GB.utf8
 SHELL=/bin/bash
RelatedPackageVersions: linux-firmware 1.34
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
SourcePackage: linux
Symptom: storage
dmi.bios.date: 12/02/2009
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: P01-A4L
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: FMCP7A-ION-LE
dmi.board.vendor: Acer
dmi.chassis.type: 3
dmi.chassis.vendor: Acer
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP01-A4L:bd12/02/2009:svnAcer:pnAspireR3610:pvr:rvnAcer:rnFMCP7A-ION-LE:rvr:cvnAcer:ct3:cvr:
dmi.product.name: Aspire R3610
dmi.sys.vendor: Acer

Revision history for this message
Michael (smithm-gmail) wrote :
Revision history for this message
Jeremy Foshee (jeremyfoshee) wrote :

Hi Michael,

If you could also please test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

    [This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

tags: added: kj-triage
Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Michael (smithm-gmail) wrote :

I tried to build a new kernel by following the instructions but I got no options on the kernel I would be using and the machine got a kernel panic so I had to rebuild from scratch. I guess I did something wrong!

I've just upgraded to the latest ubuntu kernel and am still getting the error.

I have also tested the same dvd reader / writer on two other ubuntu installs with pretty much the same problem. But it still works fine on windows

Here's the latest

michael@michael-desktop:~$ uname -a
Linux michael-desktop 2.6.32-23-generic #37-Ubuntu SMP Fri Jun 11 07:54:58 UTC 2010 i686 GNU/Linux

[ 517.896062] usb 1-7: new high speed USB device using ehci_hcd and address 4
[ 518.035576] usb 1-7: configuration #1 chosen from 1 choice
[ 518.154007] Initializing USB Mass Storage driver...
[ 518.158488] scsi4 : SCSI emulation for USB Mass Storage devices
[ 518.158832] usb-storage: device found at 4
[ 518.158837] usb-storage: waiting for device to settle before scanning
[ 518.158863] usbcore: registered new interface driver usb-storage
[ 518.158868] USB Mass Storage support registered.
[ 523.156480] usb-storage: device scan complete
[ 523.176094] scsi 4:0:0:0: CD-ROM Slimtype DVD A DS8A2L 7P5D PQ: 0 ANSI: 0
[ 523.326309] sr1: scsi3-mmc drive: 188x/24x writer dvd-ram cd/rw xa/form2 cdda pop-up
[ 523.326591] sr 4:0:0:0: Attached scsi CD-ROM sr1
[ 523.326786] sr 4:0:0:0: Attached scsi generic sg2 type 5
[ 528.827312] usb 1-7: USB disconnect, address 4
[ 528.827646] sr 4:0:0:0: [sr1] Unhandled error code
[ 528.827652] sr 4:0:0:0: [sr1] Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK
[ 528.827661] sr 4:0:0:0: [sr1] CDB: Read(10): 28 00 00 00 04 00 00 00 02 00
[ 528.827686] end_request: I/O error, dev sr1, sector 4096
[ 528.827696] __ratelimit: 3 callbacks suppressed
[ 528.827703] Buffer I/O error on device sr1, logical block 512
[ 528.847060] scsi 4:0:0:0: rejecting I/O to dead device
[ 529.024055] usb 5-1: new full speed USB device using uhci_hcd and address 2
[ 529.144058] usb 5-1: device descriptor read/64, error -71
[ 529.372070] usb 5-1: device descriptor read/64, error -71
[ 529.584057] usb 5-1: new full speed USB device using uhci_hcd and address 3
[ 529.704530] usb 5-1: device descriptor read/64, error -71
[ 529.932684] usb 5-1: device descriptor read/64, error -71
[ 530.148069] usb 5-1: new full speed USB device using uhci_hcd and address 4
[ 530.556067] usb 5-1: device not accepting address 4, error -71
[ 530.668080] usb 5-1: new full speed USB device using uhci_hcd and address 5
[ 531.076042] usb 5-1: device not accepting address 5, error -71
[ 531.076072] hub 5-0:1.0: unable to enumerate USB device on port 1

Revision history for this message
Jeremy Foshee (jeremyfoshee) wrote :

This bug report was marked as Incomplete and has not had any updated comments for quite some time. As a result this bug is being closed. Please reopen if this is still an issue in the current Ubuntu development release http://cdimage.ubuntu.com/daily-live/current/ . Also, please be sure to provide any requested information that may have been missing. To reopen the bug, click on the current status under the Status column and change the status back to "New". Thanks.

[This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

tags: added: kj-expired
Changed in linux (Ubuntu):
status: Incomplete → Expired
Revision history for this message
Michael (smithm-gmail) wrote :

still a problem

Changed in linux (Ubuntu):
status: Expired → New
Brad Figg (brad-figg)
Changed in linux (Ubuntu):
status: New → Confirmed
tags: removed: regression-potential
Revision history for this message
penalvch (penalvch) wrote :

Cut from Bug Description.

description: updated
Revision history for this message
penalvch (penalvch) wrote :

Michael, thank you for reporting this bug and helping make Ubuntu better. This bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? Can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you run the following command from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux <replace-with-bug-number>

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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