Ubuntu
xserver-xorg-video-intel package

[arrandale] Dell Latitude E6510 unable to use second external vga monitor

Bug #596082 reported by SF Basilix on 2010-06-18

This bug affects 7 people

Affects		Status	Importance	Assigned to	Milestone
	xserver-xorg-video-intel (Ubuntu)	Expired	Undecided	Unassigned

Bug Description

Binary package hint: xorg

Dell E6510 with an Intel Core i5 chip and with the Intel graphics (not nvidia). According to the Dell website, the Intel chip is: Intel QM57/QS57 NB Gfx - Intel GMA HD

Vanilla install of Ubuntu 10.04 (I tried it with 32bit and 64bit versions) with all patches applied (up to date as of posting).

Upon plugging in an external monitor using the VGA adapter and then going into System->Preferences->Monitors, I get a black
screen and no mouse movements at all. System is completely hung - I cannot even SSH into the laptop. Even CTRL+ALT+BKSP doesn't kick me out of X. I'm forced to power off the laptop and restart.

System has latest A03 bios but it did the same thing with A01 and A01.1 bios revisions

ProblemType: Bug
DistroRelease: Ubuntu 10.04
Package: xorg 1:7.5+5ubuntu1
ProcVersionSignature: Ubuntu 2.6.32-22.36-generic 2.6.32.11+drm33.2
Uname: Linux 2.6.32-22-generic x86_64
Architecture: amd64
Date: Fri Jun 18 16:27:11 2010
DkmsStatus: Error: [Errno 2] No such file or directory
GdmLog2:

InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release amd64 (20100429)
Lsusb:
Bus 002 Device 003: ID 0a5c:5800 Broadcom Corp. BCM5880 Secure Applications Processor
Bus 002 Device 002: ID 8087:0020
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 002: ID 8087:0020
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Dell Inc. Latitude E6510
PccardctlIdent:
Socket 0:
no product info available
PccardctlStatus:
Socket 0:
no card
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-22-generic root=UUID=ab101798-172a-422a-896a-b683ca73ae88 ro quiet splash
ProcEnviron:
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: xorg
Symptom: display
dmi.bios.date: 05/28/2010
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A03
dmi.board.name: 02K3Y4
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA03:bd05/28/2010:svnDellInc.:pnLatitudeE6510:pvr0001:rvnDellInc.:rn02K3Y4:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.name: Latitude E6510
dmi.product.version: 0001
dmi.sys.vendor: Dell Inc.
system:
distro: Ubuntu
codename: lucid
architecture: x86_64
kernel: 2.6.32-22-generic

Tags:

Revision history for this message

SF Basilix (sf-basilix) wrote on 2010-06-18:

BootDmesg.txt Edit (48.9 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (5.2 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (4.4 KiB, text/plain; charset="utf-8")
GdmLog.txt Edit (20.0 KiB, text/plain; charset="utf-8")
GdmLog1.txt Edit (22.5 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (14.3 KiB, text/plain; charset="utf-8")
PciDisplay.txt Edit (665 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (3.3 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (2.3 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (3.2 KiB, text/plain; charset="utf-8")
RelatedPackageVersions.txt Edit (231 bytes, text/plain; charset="utf-8")
UdevDb.txt Edit (110.3 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (260.5 KiB, text/plain; charset="utf-8")
XorgLog.txt Edit (23.1 KiB, text/plain; charset="utf-8")
XorgLogOld.txt Edit (26.2 KiB, text/plain; charset="utf-8")
Xrandr.txt Edit (3.1 KiB, text/plain; charset="utf-8")
glxinfo.txt Edit (16.8 KiB, text/plain; charset="utf-8")
monitors.xml.txt Edit (810 bytes, text/plain; charset="utf-8")
setxkbmap.txt Edit (233 bytes, text/plain; charset="utf-8")
xdpyinfo.txt Edit (19.1 KiB, text/plain; charset="utf-8")
xkbcomp.txt Edit (44.4 KiB, text/plain; charset="utf-8")

Bryce Harrington (bryce) on 2010-06-19

affects:

xorg (Ubuntu) → xserver-xorg-video-intel (Ubuntu)

Geir Ove Myhr (gomyhr) on 2010-06-22

summary:	- Dell Latitude E6510 unable to use second external vga monitor + [arrandale] Dell Latitude E6510 unable to use second external vga + monitor
tags:	added: arrandale dual-head

Revision history for this message

Geir Ove Myhr (gomyhr) wrote on 2010-06-22:

Thank you for reporting this problem. Could you try and run this command in a terminal before you plug in the external monitor and upload the resulting file (udevadm.log) here (after you reboot)?

udevadm monitor --property > ~/udevadm.log

Hopefully, there will be some clue to what is going on in this file.

Bryce Harrington (bryce) on 2010-07-02

Changed in xserver-xorg-video-intel (Ubuntu):
status:	New → Confirmed

Revision history for this message

Corona (stefaniefauconnier) wrote on 2010-07-07:

I ran the command before plugging in the vga cable, but after reboot the file is empty (also on the Latitude e6510)
Is there a workaround to use a beamer without the laptop locking up?

Revision history for this message

Corona (stefaniefauconnier) wrote on 2010-07-18:

I can confirm that the problem also occurs with kernel 2.6.35-7. I see that the bug is still unassigned, is somebody looking at it?

Revision history for this message

Geir Ove Myhr (gomyhr) wrote on 2010-07-18:

Corona, most bug reports will never be assigned to anyone. After screening and finding the most relevant symptoms, we report in to the upstream developers who then look at and hopefully fix the bug. Then the fix is pulled into ubuntu, either by a regular driver update or a patch.

This bug report is stale, since the original reporter has not answered by request in comment #1. If you can reproduce this in Maverick, Corona, it is better that you make your own bug report. For graphics related bugs, we only want input (on syndromes etc.) from the original reporter, since different bugs may have the exact same symptoms. It is also way easier to communicate with one person than having many people throw in their findings.

I'm marking this bug as Incomplete, since the original reporter has not responded.

Changed in xserver-xorg-video-intel (Ubuntu):
status:	Confirmed → Incomplete

Revision history for this message

Corona (stefaniefauconnier) wrote on 2010-07-19:

OK, I'll file a new bug report then.

Revision history for this message

Corona (stefaniefauconnier) wrote on 2010-07-20:

For those who are interested, the new bug can be found here: https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-intel/+bug/607783 .

Revision history for this message

Bryce Harrington (bryce) wrote on 2010-08-05:

[Resetting to incomplete since we need a response from the original reporter on this].

Changed in xserver-xorg-video-intel (Ubuntu):
status:	Incomplete → New
status:	New → Incomplete

Revision history for this message

SF Basilix (sf-basilix) wrote on 2010-08-08:

I just checked in after a while, but I do not know what happened. I went through the entire bug process and posted it here a while ago, but for some reason it's gone. I won't have the time to test the above for a while as I am really buried with a number of items. This problem still exists and I will try to reply at a later time. @Corona, please continue with your bug as it may get the proper resolution if you can follow up with the requirements. Thanks!

Revision history for this message

Markus Boman (markus-boman) wrote on 2010-09-06:

#10

Could it be due to this same bug that Dell E6510 dies to the black screen when it's attached to the projector? Only solution is to hard reset the device.

Revision history for this message

Launchpad Janitor (janitor) wrote on 2010-12-16:

#11

[Expired for xserver-xorg-video-intel (Ubuntu) because there has been no activity for 60 days.]

Changed in xserver-xorg-video-intel (Ubuntu):
status:	Incomplete → Expired

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[arrandale] Dell Latitude E6510 unable to use second external vga monitor

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xserver-xorg-video-intel package