Ubuntu
linux package

Sony DVD+-RW D-Q58A drive does not recognise DVD-R disks

Bug #592030 reported by Stephen Irons
10
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

This bug is identical to lp:561585 except it applies to a different DVD-RW drive, and the problem still occurs with udev 151-10.

This is an old Dell laptop running Lucid all up-to-date to today.

1. The drive recognises CDs correctly
2. It does not recognise DVD-R from my camcorder. A different computer with a different drive does recognise the disk.
3. I have not tested is with other types of DVD.

The symptom is that the disk never appears on the desktop, or in the Places menu. The DVD drive sits there making noises periodically, as though it is continually trying to read the disk.
[ 4410.874116] sr 1:0:0:0: [sr0] Result: hostbyte=DID_OK driverbyte=DRIVER_SENSE
[ 4410.874124] sr 1:0:0:0: [sr0] Sense Key : Illegal Request [current]
[ 4410.874133] sr 1:0:0:0: [sr0] Add. Sense: Illegal mode for this track
[ 4410.874143] sr 1:0:0:0: [sr0] CDB: Read(10): 28 00 00 00 00 20 00 00 02 00
[ 4410.874162] end_request: I/O error, dev sr0, sector 128
[ 4410.875119] sr 1:0:0:0: [sr0] Result: hostbyte=DID_OK driverbyte=DRIVER_SENSE
[ 4410.875126] sr 1:0:0:0: [sr0] Sense Key : Illegal Request [current]
[ 4410.875135] sr 1:0:0:0: [sr0] Add. Sense: Illegal mode for this track
[ 4410.875146] sr 1:0:0:0: [sr0] CDB: Read(10): 28 00 00 00 00 00 00 00 02 00
[ 4410.875165] end_request: I/O error, dev sr0, sector 0
[ 4410.876455] sr 1:0:0:0: [sr0] Result: hostbyte=DID_OK driverbyte=DRIVER_SENSE
[ 4410.876464] sr 1:0:0:0: [sr0] Sense Key : Illegal Request [current]
[ 4410.876473] sr 1:0:0:0: [sr0] Add. Sense: Illegal mode for this track
[ 4410.876487] sr 1:0:0:0: [sr0] CDB: Read(10): 28 00 00 00 00 00 00 00 02 00
[ 4410.876527] end_request: I/O error, dev sr0, sector 0
[ 4410.877474] sr 1:0:0:0: [sr0] Result: hostbyte=DID_OK driverbyte=DRIVER_SENSE
[ 4410.877482] sr 1:0:0:0: [sr0] Sense Key : Illegal Request [current]
[ 4410.877491] sr 1:0:0:0: [sr0] Add. Sense: Illegal mode for this track
[ 4410.877501] sr 1:0:0:0: [sr0] CDB: Read(10): 28 00 00 00 04 00 00 00 02 00
[ 4410.877521] end_request: I/O error, dev sr0, sector 4096
[ 4410.952163] sr 1:0:0:0: [sr0] Result: hostbyte=DID_OK driverbyte=DRIVER_SENSE
[ 4410.952175] sr 1:0:0:0: [sr0] Sense Key : Illegal Request [current]
[ 4410.952185] sr 1:0:0:0: [sr0] Add. Sense: Illegal mode for this track
[ 4410.952197] sr 1:0:0:0: [sr0] CDB: Read(10): 28 00 00 00 00 00 00 00 02 00
[ 4410.952218] end_request: I/O error, dev sr0, sector 0
[ 4410.953319] sr 1:0:0:0: [sr0] Result: hostbyte=DID_OK driverbyte=DRIVER_SENSE
[ 4410.953327] sr 1:0:0:0: [sr0] Sense Key : Illegal Request [current]
[ 4410.953336] sr 1:0:0:0: [sr0] Add. Sense: Illegal mode for this track
[ 4410.953347] sr 1:0:0:0: [sr0] CDB: Read(10): 28 00 00 00 00 00 00 00 02 00
[ 4410.953366] end_request: I/O error, dev sr0, sector 0

ProblemType: Bug
DistroRelease: Ubuntu 10.04
Package: linux-image-2.6.32-22-generic 2.6.32-22.36
Regression: Yes
Reproducible: Yes
ProcVersionSignature: Ubuntu 2.6.32-22.36-generic 2.6.32.11+drm33.2
Uname: Linux 2.6.32-22-generic i686
NonfreeKernelModules: nvidia
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.21.
Architecture: i386
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: stephen 1526 F.... pulseaudio
 /dev/snd/controlC1: stephen 1526 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xefffc000 irq 21'
   Mixer name : 'SigmaTel STAC9221 A1'
   Components : 'HDA:83847680,102801d7,00103601 HDA:14f12bfa,14f100c3,00090000'
   Controls : 25
   Simple ctrls : 15
Card1.Amixer.info:
 Card hw:1 'U0x46d0x8c6'/'USB Device 0x46d:0x8c6 at usb-0000:00:1d.7-5, high speed'
   Mixer name : 'USB Mixer'
   Components : 'USB046d:08c6'
   Controls : 2
   Simple ctrls : 1
Card1.Amixer.values:
 Simple mixer control 'Mic',0
   Capabilities: cvolume cvolume-joined cswitch cswitch-joined penum
   Capture channels: Mono
   Limits: Capture 0 - 3072
   Mono: Capture 3072 [100%] [32.00dB] [on]
Date: Thu Jun 10 17:38:49 2010
GvfsMonitorLog: Monitoring events. Press Ctrl+C to quit.
HibernationDevice: RESUME=UUID=bb254db5-e0ec-4c44-8021-c7cade8d49aa
HotplugNewDevices:

HotplugNewMounts:

InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release i386 (20100429)
MachineType: Dell Inc. MXC062
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-22-generic root=UUID=0748bf78-62c8-4d1d-9dae-4a70d8a54b1f ro quiet splash
ProcEnviron:
 LANG=en_NZ.utf8
 SHELL=/bin/bash
RelatedPackageVersions: linux-firmware 1.34
SourcePackage: linux
Symptom: storage
UdevMonitorLog:
 monitor will print the received events for:
 UDEV - the event which udev sends out after rule processing
UdisksMonitorLog: Monitoring activity from the disks daemon. Press Ctrl+C to cancel.
dmi.bios.date: 09/11/2008
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A09
dmi.board.name: 0FP985
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA09:bd09/11/2008:svnDellInc.:pnMXC062:pvr:rvnDellInc.:rn0FP985:rvr:cvnDellInc.:ct8:cvr:
dmi.product.name: MXC062
dmi.sys.vendor: Dell Inc.

Revision history for this message
Stephen Irons (stephen-irons) wrote :
Revision history for this message
Jeremy Foshee (jeremyfoshee) wrote :

Hi Stephen,

If you could also please test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

    [This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

tags: added: kj-triage
Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Stephen Irons (stephen-irons) wrote :

Installed a new linux kernel

$ uname -a
Linux leonora 2.6.34-020634-generic #020634 SMP Mon May 17 20:34:55 UTC 2010 i686 GNU/Linux

I assume this one is suitable? Anyway, it gives a similar result

With no DVD-R in drive:
$ sudo /lib/udev/cdrom_id /dev/sr0
ID_CDROM=1
ID_CDROM_CD_R=1
ID_CDROM_CD_RW=1
ID_CDROM_DVD=1
ID_CDROM_DVD_R=1
ID_CDROM_DVD_RW=1
ID_CDROM_DVD_PLUS_R=1
ID_CDROM_DVD_PLUS_RW=1
ID_CDROM_DVD_PLUS_R_DL=1

With finalised DVD-R in drive:
$ sudo /lib/udev/cdrom_id /dev/sr0
ID_CDROM=1
ID_CDROM_CD_R=1
ID_CDROM_CD_RW=1
ID_CDROM_DVD=1
ID_CDROM_DVD_R=1
ID_CDROM_DVD_RW=1
ID_CDROM_DVD_PLUS_R=1
ID_CDROM_DVD_PLUS_RW=1
ID_CDROM_DVD_PLUS_R_DL=1
ID_CDROM_MEDIA=1
ID_CDROM_MEDIA_DVD_R=1

But nothing pops up on the desktop.

There are now no errors logged in dmesg.

$ sudo udevadm monitor prints nothing when a DVD-R is inserted, whereas with a DVD-RW, it displays 2 kernel change and 2 udev change events.

tags: removed: needs-upstream-testing
Revision history for this message
Stephen Irons (stephen-irons) wrote :

Same failure with Linux leonora 2.6.32-0206321505-generic #0206321505 SMP Wed Jun 2 20:11:58 UTC 2010 i686 GNU/Linux

With all of these kernels (lucid 2.6.32, mainline 2.6.32 and mainline 2.6.34), the drive sits there making occasional noises, but reports nothing to dmesg.

Jeremy Foshee (jeremyfoshee)
Changed in linux (Ubuntu):
status: Incomplete → Triaged
tags: added: kernel-needs-review kernel-uncat
Revision history for this message
penalvch (penalvch) wrote :

Stephen Irons, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please test for this with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ .

If it remains an issue, could you please run the following command in the development release from a Terminal (Applications->Accessories->Terminal), as it will automatically gather and attach updated debug information to this report:

apport-collect -p linux <replace-with-bug-number>

Also, could you please test the latest upstream kernel available following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Please do not test the daily kernel folder, but the one all the way at the bottom. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested. For example:
kernel-fixed-upstream-v3.12-rc2

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag:
needs-upstream-testing

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

As well, please remove the tag:
needs-upstream-testing

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

Changed in linux (Ubuntu):
status: Triaged → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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