Ubuntu
linux package

ehci_hcd fails to mount my usb2 devices, so they are mounting as usb1

Bug #586435 reported by manatlan on 2010-05-27

This bug affects 3 people

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Expired	Medium	Unassigned

Bug Description

I'm on lucid lynx 10.04 up-to-date, with kernel "2.6.32-22-generic #33-Ubuntu SMP"
But since a recent update (2weeks ago)
All my usb2 device (pendrives, usb hdd) are mounted as usb1 ;-(
(so transfer rate doesn't exceed 1mio/s in read/write)

[ 1652.036044] usb 1-6: new high speed USB device using ehci_hcd and address 14
[ 1652.148047] usb 1-6: device descriptor read/64, error -32
[ 1652.364043] usb 1-6: device descriptor read/64, error -32
[ 1652.580051] usb 1-6: new high speed USB device using ehci_hcd and address 15
[ 1652.692037] usb 1-6: device descriptor read/64, error -32
[ 1652.908049] usb 1-6: device descriptor read/64, error -32
[ 1653.124041] usb 1-6: new high speed USB device using ehci_hcd and address 16
[ 1653.532044] usb 1-6: device not accepting address 16, error -32
[ 1653.644121] usb 1-6: new high speed USB device using ehci_hcd and address 17
[ 1654.052031] usb 1-6: device not accepting address 17, error -32
[ 1654.052065] hub 1-0:1.0: unable to enumerate USB device on port 6
[ 1654.436050] usb 4-2: new full speed USB device using ohci_hcd and address 2
[ 1654.636065] usb 4-2: not running at top speed; connect to a high speed hub
[ 1654.654258] usb 4-2: configuration #1 chosen from 1 choice
[ 1654.657446] scsi7 : SCSI emulation for USB Mass Storage devices
[ 1654.657687] usb-storage: device found at 2
[ 1654.657691] usb-storage: waiting for device to settle before scanning
[ 1659.657374] usb-storage: device scan complete
[ 1659.664357] scsi 7:0:0:0: Direct-Access USB 2.0 Flash Disk PMAP PQ: 0 ANSI: 0 CCS
[ 1659.664993] sd 7:0:0:0: Attached scsi generic sg3 type 0
[ 1660.561374] sd 7:0:0:0: [sdd] 7871000 512-byte logical blocks: (4.02 GB/3.75 GiB)
[ 1660.568382] sd 7:0:0:0: [sdd] Write Protect is off
[ 1660.568389] sd 7:0:0:0: [sdd] Mode Sense: 23 00 00 00
[ 1660.568393] sd 7:0:0:0: [sdd] Assuming drive cache: write through
[ 1660.601377] sd 7:0:0:0: [sdd] Assuming drive cache: write through
[ 1660.601390] sdd: sdd1
[ 1660.631418] sd 7:0:0:0: [sdd] Assuming drive cache: write through
[ 1660.631429] sd 7:0:0:0: [sdd] Attached SCSI removable disk

like I said, it worked well 2weeks ago, and my usb2 devices works as expected (at full speed) under an others lucid up-to-date.

ProblemType: Bug
DistroRelease: Ubuntu 10.04
Package: linux-image-2.6.32-22-generic 2.6.32-22.33
Regression: Yes
Reproducible: Yes
ProcVersionSignature: Ubuntu 2.6.32-22.33-generic 2.6.32.11+drm33.2
Uname: Linux 2.6.32-22-generic i686
NonfreeKernelModules: nvidia
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.21.
Architecture: i386
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: manatlan 1371 F.... pulseaudio
/dev/snd/pcmC1D0p: manatlan 1371 F...m pulseaudio
/dev/snd/controlC0: manatlan 1371 F.... pulseaudio
CRDA: Error: [Errno 2] Aucun fichier ou dossier de ce type
Card0.Amixer.info:
Card hw:0 'SI7012'/'SiS SI7012 with STAC9750,51 at irq 18'
   Mixer name : 'SigmaTel STAC9750,51'
   Components : 'AC97a:83847650'
   Controls : 38
   Simple ctrls : 24
Card1.Amixer.info:
Card hw:1 'Audigy'/'SB Audigy 1 [SB0092] (rev.3, serial:0x531102) at 0xb800, irq 19'
   Mixer name : 'TriTech TR28602'
   Components : 'AC97a:54524123'
   Controls : 194
   Simple ctrls : 30
Date: Thu May 27 18:16:37 2010
HibernationDevice: RESUME=UUID=2a570a48-ee70-442f-8853-d3edcc40444f
IwConfig:
lo no wireless extensions.

eth0 no wireless extensions.

vboxnet0 no wireless extensions.
MachineType: Packard Bell NEC 00000000000000000000000
ProcCmdLine: root=UUID=1d03d51c-c3e2-42c1-ac6c-c3f976da3ba2 ro quiet splash
ProcEnviron:
PATH=(custom, user)
LANG=fr_FR.utf8
SHELL=/bin/bash
RelatedPackageVersions: linux-firmware 1.34
RfKill:

SourcePackage: linux
UserAsoundrc:
# ALSA library configuration file

# Include settings that are under the control of asoundconf(1).
# (To disable these settings, comment out this line.)
</home/manatlan/.asoundrc.asoundconf>
WpaSupplicantLog:

dmi.bios.date: 02/22/2003
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 2.0S
dmi.board.name: SiS651
dmi.board.vendor: NEC COMPUTERS INTERNATIONAL
dmi.board.version: 1.0
dmi.chassis.type: 3
dmi.chassis.vendor: NEC COMPUTERS INTERNATIONAL
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr2.0S:bd02/22/2003:svnPackardBellNEC:pn00000000000000000000000:pvrP660702302:rvnNECCOMPUTERSINTERNATIONAL:rnSiS651:rvr1.0:cvnNECCOMPUTERSINTERNATIONAL:ct3:cvrUtK73?:
dmi.product.name: 00000000000000000000000
dmi.product.version: P660702302
dmi.sys.vendor: Packard Bell NEC
---
Architecture: i386
DistroRelease: Ubuntu 10.04
NonfreeKernelModules: nvidia
Package: linux (not installed)
ProcEnviron:
PATH=(custom, user)
LANG=fr_FR.utf8
SHELL=/bin/bash
Tags: lucid
Uname: Linux 2.6.34-020634-generic i686
UnreportableReason: The running kernel is not an Ubuntu kernel
UserGroups: adm admin cdrom dialout disk fuse lpadmin plugdev sambashare x2gousers

See original description

Tags:

Revision history for this message

manatlan (manatlan) wrote on 2010-05-27:

AlsaDevices.txt Edit (1.1 KiB, text/plain; charset="utf-8")
AplayDevices.txt Edit (1.7 KiB, text/plain; charset="utf-8")
ArecordDevices.txt Edit (685 bytes, text/plain; charset="utf-8")
BootDmesg.txt Edit (35.8 KiB, text/plain; charset="utf-8")
Card0.Amixer.values.txt Edit (5.3 KiB, text/plain; charset="utf-8")
Card0.Codecs.codec97.0.ac97.0.0.txt Edit (652 bytes, text/plain; charset="utf-8")
Card0.Codecs.codec97.0.ac97.0.0.regs.txt Edit (767 bytes, text/plain; charset="utf-8")
Card1.Amixer.values.txt Edit (6.9 KiB, text/plain; charset="utf-8")
Card1.Codecs.codec97.0.ac97.0.0.txt Edit (411 bytes, text/plain; charset="utf-8")
Card1.Codecs.codec97.0.ac97.0.0.regs.txt Edit (767 bytes, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (6.6 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (1.3 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (10.0 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (448 bytes, text/plain; charset="utf-8")
PciMultimedia.txt Edit (1.1 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (546 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (1.4 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (3.0 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (117.8 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (227.8 KiB, text/plain; charset="utf-8")
UserAsoundrcAsoundconf.txt Edit (2.0 KiB, text/plain; charset="utf-8")
WifiSyslog.txt Edit (9.3 KiB, text/plain; charset="utf-8")
dmi.chassis.version.gz Edit (60 bytes, application/x-gzip)

manatlan (manatlan) on 2010-05-27

summary:

- ehci_hcd failed to mount my usb2 devices, so they are mounting as usb1
+ ehci_hcd fails to mount my usb2 devices, so they are mounting as usb1

Revision history for this message

Jeremy Foshee (jeremyfoshee) wrote on 2010-05-27:

Hi manatlan,

If you could also please test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

[This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

tags:	added: kj-triage
Changed in linux (Ubuntu):
status:	New → Incomplete

Revision history for this message

manatlan (manatlan) wrote on 2010-05-27:

upstream(2.6.34-020634-generic) was tested ...

same result ;-(

tags:	added: apport-collected
description:	updated
tags:	removed: needs-upstream-testing

Jeremy Foshee (jeremyfoshee) on 2010-05-27

Changed in linux (Ubuntu):
status:	Incomplete → Triaged
importance:	Undecided → Medium

Revision history for this message

Santiago Roland (santiago-roland) wrote on 2010-06-25:

I have the same issue sometimes, i think that it has something to do with some corruption with the USB broadband modem, because i can't navigate and USB thumb wont mount... only if i wait like 5 minutes it will mount it at low speed, usb 1.1.... i've been through this even with my previous laptop Compaq Presario F700. Now i have an HP 6735s and it happens very often.

this is my dmesg output fro the last 5 or 6 minutes with the 4GB pendrive plugged

Regards,?field.comment=I have the same issue sometimes, i think that it has something to do with some corruption with the USB broadband modem, because i can't navigate and USB thumb wont mount... only if i wait like 5 minutes it will mount it at low speed, usb 1.1.... i've been through this even with my previous laptop Compaq Presario F700. Now i have an HP 6735s and it happens very often.

this is my dmesg output fro the last 5 or 6 minutes with the 4GB pendrive plugged

Regards,

Revision history for this message

rCX (rcx) wrote on 2010-07-11:

I am having this same issue in Lucid with kernel, 2.6.32-23-generic-pae. Every once in awhile my USB logitech mouse stops working and I get the following errors in my kern.log.

Jul 10 21:36:44 edge kernel: [ 1329.511864] usb 1-1.1: reset low speed USB device using ehci_hcd and address 3
Jul 10 21:36:44 edge kernel: [ 1329.771710] usb 1-1.1: device descriptor read/64, error -32
Jul 10 21:36:45 edge kernel: [ 1330.135680] usb 1-1.1: device descriptor read/64, error -32

Unplugging and replugging in the mouse fixes the problem for awhile.

Revision history for this message

rCX (rcx) wrote on 2010-07-11: Other files of interest

Here are some other files of interest. messages and syslog are the most interesting.

Revision history for this message

J (jonathan-vola) wrote on 2011-12-01:

I have the exact same problem, USB speed reaches a maximum of 180kB/s, webcam runs at ~7 fps

x86_64, problem exists with kernels:

2.6.32-33-generic
2.6.32-34-generic
2.6.38-11-generic

Revision history for this message

J (jonathan-vola) wrote on 2011-12-01:

Tested with 2.6.32-21, since OP said he was using -22 and there was an update I suspected it was a kernel issue...

It wasn't. Or at least not solely

Revision history for this message

LukeKendall (luke-zeta) wrote on 2012-03-25:

#10

I'm on Ubuntu 10.04.4, and kernel 2.6.32-40-generic-pae. I use an external USB DVD writer for nightly incremental backups, and when that overflows I use an external USB drive to do a full backup onto. That happens about every month or two.
This time, for the first time ever, I could not mount the USB drive: dmesg was showing:

new high speed USB device using ehci_hcd
unable to enumerate USB device
device descriptor read/all, error -71

I tried 3 different external USB drives (not pen drives, disc drives), with the same result; although I could mount pen drives on the (1m extension) cable plugged into that USB port, which I have been using for years. So I thought that meant the cable was okay.

From some googling, I wondered if it could be a cable problem. So I tried plugging the USB disc drive into a front USB port via different USB cables, and found one cable worked and three that didn't. I also read various reports from recent years that they could get their drives (and other devices) working reliably if they either forced an uload of the ehci_hcd module, or, in later kernels where that's built in, turned it off.

Do you think that the problem could be that some cables just can't handle the speed of USB 2 reliably, and the driver doesn't fall back gracefully to run at USB 1 speeds in those cases, thus causing an error which becomes visible and troublesome for most ordinary users?

Revision history for this message

penalvch (penalvch) wrote on 2013-09-28:

#11

manatlan, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please test for this with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ .

If it remains an issue, could you please run the following command in the development release from a Terminal (Applications->Accessories->Terminal), as it will automatically gather and attach updated debug information to this report:

apport-collect -p linux <replace-with-bug-number>

Also, could you please test the latest upstream kernel available following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Please do not test the daily kernel folder, but the one all the way at the bottom. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested. For example:
kernel-fixed-upstream-v3.12-rc2

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag:
needs-upstream-testing

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

As well, please remove the tag:
needs-upstream-testing

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

Changed in linux (Ubuntu):
status:	Triaged → Incomplete

Revision history for this message

Launchpad Janitor (janitor) wrote on 2013-11-28:

#12

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status:	Incomplete → Expired

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ehci_hcd fails to mount my usb2 devices, so they are mounting as usb1

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