[regression-release] Computer locks when switching screen, forcing user to do a hard poweroff, so causing massive data loss and hardware damage

Bug #578173 reported by Leo
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
xserver-xorg-video-ati (Ubuntu)
Expired
Low
Unassigned

Bug Description

Binary package hint: xorg

Since I upgrade to Lucid,

Cannot switch to virtual terminals with Ctrl+Alt+F1. The screen goes black, there is no terminal.

Starting another graphical section works. But when switching back the computer gets locked by a black screen with a mouse pointer, and the only way out is unplugging power.

Files attached.
---
Architecture: i386
DistroRelease: Ubuntu 10.04
DkmsStatus:
 bcmwl, 5.60.48.36+bdcom, 2.6.31-19-generic, i686: installed
 bcmwl, 5.60.48.36+bdcom, 2.6.32-22-generic, i686: installed
 bcmwl, 5.60.48.36+bdcom, 2.6.32-21-generic, i686: installed
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
Lsusb:
 Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: FUJITSU SIEMENS AMILO Li 1718
Package: xorg 1:7.5+5ubuntu1
PackageArchitecture: i386
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-22-generic root=UUID=c8889081-7814-4a9d-9f0c-bd587d56d851 ro quiet splash
ProcEnviron:
 LANG=en_US.utf8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-22.33-generic 2.6.32.11+drm33.2
Tags: lucid lucid
Uname: Linux 2.6.32-22-generic i686
UserGroups: adm admin audio cdrom dialout dip lpadmin plugdev sambashare
dmi.bios.date: 11/12/07
dmi.bios.vendor: Phoenix
dmi.bios.version: V1.9
dmi.board.name: AMILO Li 1718
dmi.board.vendor: FUJITSU SIEMENS
dmi.board.version: Rev.A
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 1
dmi.chassis.vendor: ATI
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnPhoenix:bvrV1.9:bd11/12/07:svnFUJITSUSIEMENS:pnAMILOLi1718:pvr-1:rvnFUJITSUSIEMENS:rnAMILOLi1718:rvrRev.A:cvnATI:ct1:cvrN/A:
dmi.product.name: AMILO Li 1718
dmi.product.version: -1
dmi.sys.vendor: FUJITSU SIEMENS
system:
 distro: Ubuntu
 codename: lucid
 architecture: i686
 kernel: 2.6.32-22-generic

Leo (leorolla)
tags: added: regression-release
Revision history for this message
Bryce Harrington (bryce) wrote :

Hi Leo,

Please run the command 'apport-collect BUGNUMBER', which will attach several files we need for debugging.

[This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

tags: added: needs-xorglog
tags: added: needs-lspci-vvnn
Changed in xorg (Ubuntu):
status: New → Incomplete
Revision history for this message
Leo (leorolla) wrote : BootDmesg.txt

apport information

tags: added: apport-collected
description: updated
Revision history for this message
Leo (leorolla) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Leo (leorolla) wrote : Dependencies.txt

apport information

Revision history for this message
Leo (leorolla) wrote : GdmLog.txt

apport information

Revision history for this message
Leo (leorolla) wrote : GdmLog1.txt

apport information

Revision history for this message
Leo (leorolla) wrote : GdmLog2.txt

apport information

Revision history for this message
Leo (leorolla) wrote : Lspci.txt

apport information

Revision history for this message
Leo (leorolla) wrote : PciDisplay.txt

apport information

Revision history for this message
Leo (leorolla) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Leo (leorolla) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Leo (leorolla) wrote : ProcModules.txt

apport information

Revision history for this message
Leo (leorolla) wrote : RelatedPackageVersions.txt

apport information

Revision history for this message
Leo (leorolla) wrote : UdevDb.txt

apport information

Revision history for this message
Leo (leorolla) wrote : UdevLog.txt

apport information

Revision history for this message
Leo (leorolla) wrote : XorgLog.txt

apport information

Revision history for this message
Leo (leorolla) wrote : XorgLogOld.txt

apport information

Revision history for this message
Leo (leorolla) wrote : Xrandr.txt

apport information

Revision history for this message
Leo (leorolla) wrote : glxinfo.txt

apport information

Revision history for this message
Leo (leorolla) wrote : setxkbmap.txt

apport information

Revision history for this message
Leo (leorolla) wrote : xdpyinfo.txt

apport information

Revision history for this message
Leo (leorolla) wrote : xkbcomp.txt

apport information

Changed in xorg (Ubuntu):
status: Incomplete → New
tags: removed: needs-lspci-vvnn needs-xorglog
Bryce Harrington (bryce)
affects: xorg (Ubuntu) → xserver-xorg-video-ati (Ubuntu)
Leo (leorolla)
description: updated
description: updated
Leo (leorolla)
summary: - [regression-release] Computer locks when switching screen
+ [regression-release] Computer locks when switching screen, forcing user
+ to do a hard poweroff, so causing massive data loss and hardware damage
Bryce Harrington (bryce)
tags: added: lucid
Bryce Harrington (bryce)
Changed in xserver-xorg-video-ati (Ubuntu):
status: New → Confirmed
Brad Figg (brad-figg)
tags: added: acpi-apic
Brad Figg (brad-figg)
Changed in linux (Ubuntu):
status: New → Confirmed
Revision history for this message
penalvch (penalvch) wrote :

Leo, thank you for reporting this and helping make Ubuntu better. This bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please capture the oops following https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Capturing_OOPs ? as well, can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you run the following command in the development release from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux <replace-with-bug-number>

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

Changed in linux (Ubuntu):
status: Confirmed → Incomplete
penalvch (penalvch)
no longer affects: linux (Ubuntu)
Changed in xserver-xorg-video-ati (Ubuntu):
importance: Undecided → Low
status: Confirmed → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for xserver-xorg-video-ati (Ubuntu) because there has been no activity for 60 days.]

Changed in xserver-xorg-video-ati (Ubuntu):
status: Incomplete → Expired
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