printers disappear from abiword print dialog

Bug #545645 reported by Andrew King
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
AbiWord
Confirmed
Medium
abiword (Ubuntu)
Triaged
Medium
Unassigned

Bug Description

Binary package hint: abiword

When trying to print from abiword, the list of cups printers disappears, after initially showing. Hence I am unable to print from abiword.

ie.
1. select File->print
2. Print dialog loads, showing avaiable CUPS printers
3. about a second later, only "generic postscript printer" is shown in the list.

ProblemType: Bug
Architecture: amd64
Date: Wed Mar 24 09:01:17 2010
DistroRelease: Ubuntu 9.10
NonfreeKernelModules: nvidia
Package: abiword 2.6.8-5ubuntu2
ProcEnviron:
 PATH=(custom, user)
 LANG=en_AU.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-20.57-generic
SourcePackage: abiword
Uname: Linux 2.6.31-20-generic x86_64

Revision history for this message
Andrew King (anders-king-00) wrote :
Revision history for this message
Charlie Kravetz (cjkgeek) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. We need some more information from you before we can start working on this bug.

Please include the information requested at https://wiki.ubuntu.com/DebuggingPrintingProblems as separate attachments.

Also, can you print from other applications?

Changed in abiword (Ubuntu):
status: New → Incomplete
Revision history for this message
Andrew King (anders-king-00) wrote : apport-collect data

Architecture: amd64
CupsErrorLog:

DistroRelease: Ubuntu 9.10
MachineType: System manufacturer System Product Name
NonfreeKernelModules: nvidia
Package: cups 1.4.1-5ubuntu2.4
PackageArchitecture: amd64
Papersize: a4
ProcCmdLine: root=/dev/md0 ro quiet splash
ProcEnviron:
 SHELL=/bin/bash
 PATH=(custom, user)
 LANG=en_AU.UTF-8
ProcVersionSignature: Ubuntu 2.6.31-20.57-generic
Uname: Linux 2.6.31-20-generic x86_64
UserGroups: adm admin audio cdrom dialout dip fax floppy fuse lpadmin netdev plugdev sambashare scanner tape users vboxusers video
dmi.bios.date: 12/18/2008
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 0102
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: P6T DELUXE V2
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0102:bd12/18/2008:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnP6TDELUXEV2:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer

Revision history for this message
Andrew King (anders-king-00) wrote : BootDmesg.txt
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Andrew King (anders-king-00) wrote : CurrentDmesg.txt
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Andrew King (anders-king-00) wrote : Dependencies.txt
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Andrew King (anders-king-00) wrote : Locale.txt
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Andrew King (anders-king-00) wrote : Lpstat.txt
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Andrew King (anders-king-00) wrote : Lspci.txt
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Andrew King (anders-king-00) wrote : Lsusb.txt
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Andrew King (anders-king-00) wrote : PpdFiles.txt
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Andrew King (anders-king-00) wrote : PrintingPackages.txt
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Andrew King (anders-king-00) wrote : ProcCpuinfo.txt
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Andrew King (anders-king-00) wrote : ProcInterrupts.txt
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Andrew King (anders-king-00) wrote : ProcModules.txt
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Andrew King (anders-king-00) wrote : UdevDb.txt
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Andrew King (anders-king-00) wrote : UdevLog.txt
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Andrew King (anders-king-00) wrote : XsessionErrors.txt
Changed in abiword (Ubuntu):
status: Incomplete → New
tags: added: apport-collected
Revision history for this message
Andrew King (anders-king-00) wrote :

Other applications are fine. only abiword, which doesn't show any printers (for longer than a second), The attached Dependencies.txt shows a lot of abiword errors linked to "libgnomeprintui-CRITICAL"

Revision history for this message
Charlie Kravetz (cjkgeek) wrote :

Thanks for reporting this bug and any supporting documentation. Since this bug has enough information provided for a developer to begin work, I'm going to mark it as confirmed and let them handle it from here.

This bug has been reported to the developers of the software. You can track it and make comments at: http://bugzilla.abisource.com/show_bug.cgi?id=12661

Thanks for taking the time to make Ubuntu better!

Changed in abiword (Ubuntu):
importance: Undecided → Medium
status: New → Triaged
Changed in abiword:
status: Unknown → Confirmed
Changed in abiword:
importance: Unknown → Medium
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