Ubuntu
linux package

System freezes when inserting any CD/DVD

Bug #543883 reported by Bill on 2010-03-22

This bug affects 2 people

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Invalid	Medium	Unassigned

Bug Description

Whether I inset a Data CD, a Music CD, or a Movie DVD or Data DVD, the entire system freezes and I have to turn off my computer in order to reboot. This happens with Ubuntu 9.04, 9.10, and 10.04. I have a quad-core intel with 3 gigs RAM and 1TB HDD pationed correctly. This does NOT happen with 8.04 or 8.10. My DVD is a HL-DT-ST-DVD-RAM GH22LP20 DL Burner.

It sure would be nice if this bug could be fixed after 2 years!

Thank you,

Bill
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.21.
Architecture: i386
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC2: bill 1791 F.... pulseaudio
/dev/snd/controlC1: bill 1791 F.... pulseaudio
/dev/snd/controlC0: bill 1791 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
Card hw:0 'CA0106'/'Audigy SE [SB0570] at 0x1000 irq 21'
   Mixer name : 'CA0106'
   Components : ''
   Controls : 35
   Simple ctrls : 18
Card1.Amixer.info:
Card hw:1 'default'/'C-Media USB Headphone Set at usb-0000:00:1a.0-1, full speed'
   Mixer name : 'USB Mixer'
   Components : 'USB0d8c:000c'
   Controls : 5
   Simple ctrls : 3
Card2.Amixer.info:
Card hw:2 'Intel'/'HDA Intel at 0xd3420000 irq 22'
   Mixer name : 'SigmaTel STAC9271X'
   Components : 'HDA:83847626,107b7200,00100201'
   Controls : 37
   Simple ctrls : 24
DistroRelease: Ubuntu 10.04
HibernationDevice: RESUME=UUID=4a633e84-874f-49ce-a6ae-70252f9e066f
InstallationMedia: Ubuntu 10.04 "Lucid Lynx" - Release Candidate i386 (20100419.1)
IwConfig:
lo no wireless extensions.

eth0 no wireless extensions.

vboxnet0 no wireless extensions.
MachineType: Gateway GM5632E
NonfreeKernelModules: nvidia
Package: linux (not installed)
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-21-generic root=UUID=904ea35b-f1f1-4c78-ba76-76afb91aa803 ro vga=791 quiet splash
ProcEnviron:
LANG=en_US.utf8
SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-21.32-generic 2.6.32.11+drm33.2
Regression: No
RelatedPackageVersions: linux-firmware 1.34
Reproducible: Yes
RfKill:

Tags: lucid needs-upstream-testing
Uname: Linux 2.6.32-21-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
WifiSyslog:

dmi.bios.date: 05/22/2008
dmi.bios.vendor: Intel Corp.
dmi.bios.version: DPP3510J.15A.0316.2008.0522.1909
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: DG33SXG2
dmi.board.vendor: Intel Corporation
dmi.board.version: AAD94468-500
dmi.chassis.type: 3
dmi.modalias: dmi:bvnIntelCorp.:bvrDPP3510J.15A.0316.2008.0522.1909:bd05/22/2008:svnGateway:pnGM5632E:pvr:rvnIntelCorporation:rnDG33SXG2:rvrAAD94468-500:cvn:ct3:cvr:
dmi.product.name: GM5632E
dmi.sys.vendor: Gateway

See original description

Tags:

shrini (shrini) on 2010-03-28

affects:

ubuntu → dvd+rw-tools (Ubuntu)

Revision history for this message

Steve Langasek (vorlon) wrote on 2010-03-29:

Hard lockup points to a kernel problem; reassigning.

affects:	dvd+rw-tools (Ubuntu) → linux (Ubuntu)
tags:	added: regression-release

Revision history for this message

Bill (iamwithin) wrote on 2010-03-29:

Other information:

With an old Samsung CD burner, there are no problems. This only happens with LG Lightscribe DL DVD drives, old and new. It happens with Fedora 12 and the recent Mint as well. It is definitely in the kernel starting with 9.04.

Thank you,

Bill

Jeremy Foshee (jeremyfoshee) on 2010-03-30

tags:

added: kernel-series-unknown

Revision history for this message

Tom (tom6) wrote on 2010-04-08:

This still happens with 10.04, apparently.

Is this bug-report a duplicate of
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/74372

Good luck and regards from
Tom :)

Revision history for this message

Bill (iamwithin) wrote on 2010-04-23:

Tested yesterday's release of Ubuntu 10.04 Desktop and the system still freezes, even in live CD mode.
As soon as I inserted a "store bought" music CD, the entire system froze requiring reboot by shutting off computer. :-(

Revision history for this message

Jeremy Foshee (jeremyfoshee) wrote on 2010-04-29:

Hi Bill,

Please be sure to confirm this issue exists with the latest development release of Ubuntu. ISO CD images are available from http://cdimage.ubuntu.com/releases/ . If the issue remains, please run the following command from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux 543883

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

[This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

tags:	added: needs-kernel-logs
tags:	added: needs-upstream-testing
tags:	added: kj-triage
Changed in linux (Ubuntu):
status:	New → Incomplete

Revision history for this message

Bill (iamwithin) wrote on 2010-04-29: AlsaDevices.txt

AlsaDevices.txt Edit (1.3 KiB, text/plain)

apport information

tags:	added: apport-collected
description:	updated

Revision history for this message

Bill (iamwithin) wrote on 2010-04-29: AplayDevices.txt

AplayDevices.txt Edit (799 bytes, text/plain)

apport information

Revision history for this message

Bill (iamwithin) wrote on 2010-04-29: ArecordDevices.txt

ArecordDevices.txt Edit (736 bytes, text/plain)

apport information

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Bill (iamwithin) wrote on 2010-04-29: BootDmesg.txt

BootDmesg.txt Edit (57.1 KiB, text/plain)

apport information

Revision history for this message

Bill (iamwithin) wrote on 2010-04-29: Card0.Amixer.values.txt

#10

Card0.Amixer.values.txt Edit (3.7 KiB, text/plain)

apport information

Revision history for this message

Bill (iamwithin) wrote on 2010-04-29: Card1.Amixer.values.txt

#11

Card1.Amixer.values.txt Edit (579 bytes, text/plain)

apport information

Revision history for this message

Bill (iamwithin) wrote on 2010-04-29: Card2.Amixer.values.txt

#12

Card2.Amixer.values.txt Edit (4.2 KiB, text/plain)

apport information

Revision history for this message

Bill (iamwithin) wrote on 2010-04-29: Card2.Codecs.codec.2.txt

#13

Card2.Codecs.codec.2.txt Edit (8.2 KiB, text/plain)

apport information

Revision history for this message

Bill (iamwithin) wrote on 2010-04-29: CurrentDmesg.txt

#14

CurrentDmesg.txt Edit (659 bytes, text/plain)

apport information

Revision history for this message

Bill (iamwithin) wrote on 2010-04-29: Lspci.txt

#15

Lspci.txt Edit (17.5 KiB, text/plain)

apport information

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Bill (iamwithin) wrote on 2010-04-29: Lsusb.txt

#16

Lsusb.txt Edit (911 bytes, text/plain)

apport information

Revision history for this message

Bill (iamwithin) wrote on 2010-04-29: PciMultimedia.txt

#17

PciMultimedia.txt Edit (1.7 KiB, text/plain)

apport information

Revision history for this message

Bill (iamwithin) wrote on 2010-04-29: ProcCpuinfo.txt

#18

ProcCpuinfo.txt Edit (3.1 KiB, text/plain)

apport information

Revision history for this message

Bill (iamwithin) wrote on 2010-04-29: ProcInterrupts.txt

#19

ProcInterrupts.txt Edit (2.2 KiB, text/plain)

apport information

Revision history for this message

Bill (iamwithin) wrote on 2010-04-29: ProcModules.txt

#20

ProcModules.txt Edit (3.6 KiB, text/plain)

apport information

Revision history for this message

Bill (iamwithin) wrote on 2010-04-29: UdevDb.txt

#21

UdevDb.txt Edit (160.4 KiB, text/plain)

apport information

Revision history for this message

Bill (iamwithin) wrote on 2010-04-29: UdevLog.txt

#22

UdevLog.txt Edit (317.0 KiB, text/plain)

apport information

Bill (iamwithin) on 2010-04-29

tags:

removed: needs-upstream-testing

Revision history for this message

Bill (iamwithin) wrote on 2010-04-29:

#23

Downloaded the latest upstream kernel available:
linux-image-2.6.34-999-generic_2.6.34-999.201004291005_i386.deb

Tested after rebooting with the new kernel by inserting store bought music CD (Wav files)
into LG DVD/CD player and the system recognized it was a music CD and asked me if it should open Rythymbox. I clicked open and the system stopped and then froze solid. I had to do a hard reboot.

Next I tried a Data CD with various software programs on it. The system mounted the CD/DVD drive and I opened Nautilus and viewed the programs on the CD for about 20 seconds, then the whole system froze. I had to do a hard reboot.

I am typing this from Firefox using the new kernel.

PS The kernel boots at an amazing speed. I was in awe!

I hope to be able to use Ubuntu 10 once this problem is solved.
For now, I go back to 8.04 which works flawlessly.

Thank you.

Bill

Revision history for this message

Bill (iamwithin) wrote on 2010-06-07:

#24

Well I guess this fell into a rabbit hole somewhere.

Jeremy Foshee (jeremyfoshee) on 2010-06-08

Changed in linux (Ubuntu):
status:	Incomplete → Triaged
importance:	Undecided → Medium

Revision history for this message

Raven (ravenkwill) wrote on 2010-06-17:

#25

Tried to run a dvd (commercial movie) using Movie Player. Running 10.04 on a Gateway desktop. System froze repeatedly, requiring hard reboot.

Not a particularly experienced user - will provide information requested, but I don't know what to include. Should I run the same apport command?

Revision history for this message

Bill (iamwithin) wrote on 2010-07-17:

#26

Anyone making progress with this yet, I'd really like to move from 8.4 to 10.4 one day. Anyone?

Revision history for this message

Bill (iamwithin) wrote on 2010-09-06:

#27

Well, I tried the new and shiny 10.10 beta. Still will not play with my Optical CD/DVD drive.
Frozen like ice. I sure would like to be able to leave this Ubuntu 8.10 and move up a couple years with the rest of you.
But Fedora, Mint, Puppy, PCLOS, and Mandriva, any distro using the new kernel also freezes.

Until my computer breaks and I get a new one, I'm stuck with kernel Linux 2.6.27.18.

Please work on this someday.

Bill

Revision history for this message

Bill (iamwithin) wrote on 2010-10-02:

#28

Good News! With the release of Kernel 2.6.32.25 we're half way there!
Finally, I can access CD's or DVD's with data and files on them and also with MP3's on them.
I played with it for hours and no freeze.
HOWEVER, with a store bought Music CD or a store bought Movie DVD the system Freezes completely within 2 minutes.

Almost There.

Bill

Revision history for this message

Bill (iamwithin) wrote on 2010-10-18:

#29

Ubuntu 10.10 still will not play a DVD Movie or store bought CD of songs without Freezing the system.
With Ubuntu 8.10 using VirtualBox with CD passthrough Ubuntu 10.10 works. But installed on my HD Ubuntu 10.10 freezes. Bummer. :-(

Revision history for this message

Bill (iamwithin) wrote on 2011-02-11:

#30

Hello again,

I'm up to Linux kernel 2-6-35-25 running Ubuntu 10.10 and am finally able to read and write data to CD's & DVD's. I can play music CD's too. The only thing still NOT WORKING is I cannot play a Movie DVD without the system freezing. We are almost there, this bug is almost gone. Please keep working.

thank you,

Bill

Revision history for this message

Bill (iamwithin) wrote on 2011-05-08:

#31

Finally! I was able to play a DVD Movie using vlc in Ubuntu Natty 64 bit, Linux Kernel 2.6.38. This means I can now use my DVD/CD LG Lightscribe for anything I wish - you have fixed theis bug. No more feezes for me. Thank you so much for all your hard work. You may officially mark this BUG as S O L V E D .

Bill

Revision history for this message

penalvch (penalvch) wrote on 2013-09-10:

#32

Bill, this bug report is being closed due to your last comment https://bugs.launchpad.net/ubuntu/+source/linux/+bug/543883/comments/31 regarding this being fixed with an update. For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status. Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.

Changed in linux (Ubuntu):
status:	Triaged → Invalid

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System freezes when inserting any CD/DVD

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