Ubuntu
modemmanager package

network-manager 0.8 fails to connect on boot with Huawei E172 3G USB modem

Bug #529794 reported by itsjustarumour
24
This bug affects 4 people
Affects Status Importance Assigned to Milestone
modemmanager (Ubuntu)
Invalid
Undecided
Mathieu Trudel-Lapierre

Bug Description

Binary package hint: network-manager

Firstly, apologies but Apport on Lucid 10.04 Alpha3 won't let me report a bug for network-manager as tells me that "The problem cannot be reported: This is not a genuine Ubuntu package". I've tried every way to report this bug "properly" but to no avail.

What happens:
On boot, network-manager 0.8 fails to automatically start my network connection using my Huawei E172 3G USB modem stick, leaving me with no Internet connection. I have to physically unplug the stick and plug it in again, and then network-manager starts the connection.
This was working perfectly through Alpha 1 and Alpha2, up to network-manager/nm-applet v0.799. It only broke a couple of days ago when network-manager/nm-applet was upgraded to v0.8 - so I consider this to be a regression.

is this reproducible:
Yes, every time.

What should happen:
Network connection using Huawei E172 USB modem should auto-start on boot.

Please can you let me know what config and log files you need, so I can attach them to this bug report. Many thanks.

itsjustarumour (itsjustarumour-gmail-deactivatedaccount-deactivatedaccount)
summary: - Lucid 10.04 network-manager 0.8 fails to connect on boot Huawei E172 3G
- USB modem ***regression***
+ Lucid 10.04 Alpha3 network-manager 0.8 fails to connect on boot Huawei
+ E172 3G USB modem ***regression***
Revision history for this message
Anzenketh (anzenketh) wrote : Re: Lucid 10.04 Alpha3 network-manager 0.8 fails to connect on boot Huawei E172 3G USB modem ***regression***

Thank you for taking the time to report this bug and helping to make Ubuntu better. Unfortunately we can't start working on it yet, because your bug report didn't include enough information.

Please include the information requested at https://wiki.ubuntu.com/DebuggingNetworkManager. If you have trouble, please do not hesitate to ask for more assistance. Thanks in advance.

tags: added: regression-potential
tags: added: hw-specifc
Changed in network-manager (Ubuntu):
status: New → Incomplete
tags: removed: hw-specifc
summary: Lucid 10.04 Alpha3 network-manager 0.8 fails to connect on boot Huawei
- E172 3G USB modem ***regression***
+ E172 3G USB modem
Revision history for this message
Ivanka Majic (ivanka) wrote : Re: Lucid 10.04 Alpha3 network-manager 0.8 fails to connect on boot Huawei E172 3G USB modem

Not sure which bug to report against: this one or https://bugs.launchpad.net/ubuntu/+source/linux/+bug/509547

Sadly, I don't have a date for when this stopped working, nor do I know how to provide you with the correct information to fix it: provide me with questions and instructions and I will upload whatever logs are needed. In the meantime:

My 3G usb dongle does not get picked up by my machine running Lucid. It seems to get picked up if I reboot only if I leave it inserted. I have tested the dongle itself on another machine (also running Lucid) and that was fine. That machine was a Dell. Mine is a Lenovo Ideapad U350.

Revision history for this message
Phill Whiteside (phillw) wrote :

I have asked and gotten all the information that we have together at http://ubuntuforums.org/showthread.php?t=1440262
This is a "Show Stopper" bug, you have little time to fix it, it has just 'bubbled' along, but has not gone away.
Regards,

Phill.

Revision history for this message
itsjustarumour (itsjustarumour-gmail-deactivatedaccount-deactivatedaccount) wrote :

Unfortunately I can't provide any more help with this bug, as I have cancelled my 3G mobile broadband contract. Hopefully someone else can help.

Revision history for this message
Phill Whiteside (phillw) wrote :

lsusb reports Bus 001 Device 004: ID 12d1:1003 Huawei Technologies Co., Ltd. E220 HSDPA Modem / E270 HSDPA/HSUPA Modem

Also I had this device working with the development kernel, but when I put the latest kernel on, it failed to work.

Regards,
Phill.

Revision history for this message
Sam Liddicott (sam-liddicott) wrote :

I have two fresh lucid installs

One recognizes the GSM modem AND the CD rom and micro-sd card slot.

One doesn't recognize the GSM modem.

I'm trying to work out what the difference is. Neither had usb_modeswitch installed

Revision history for this message
Sam Liddicott (sam-liddicott) wrote :

My fix was these steps, I don't know which made the difference but I tried it on 2 laptops that were failing to work:

sudo modprobe usbserial
insert modem
sudo usb_modeswitch -c /etc/usb_modeswitch.d/*1003
reboot with the usb modem installed

Now it works just fine on all of my lucid laptops

Revision history for this message
Sam Liddicott (sam-liddicott) wrote :

Correction: It works for me if I plug in the 3G modem before booting.
The usb_modeswitch does nothing.

Revision history for this message
Charlie Kravetz (cjkgeek) wrote :

Please include the information requested at https://wiki.ubuntu.com/DebuggingNetworkManager. If you have trouble, please do not hesitate to ask for more assistance. Thanks in advance.

We do request that the logs requested be attached directly to this report. If this is no longer an issue in the released version of Ubuntu 10.10, please let us know.

Revision history for this message
Phill Whiteside (phillw) wrote :

Hiyas, I'm real disappointed that no one has as even taken the time to ask me what extra details they need to progress this bug, it is still here in 10.10. As a member of the bug squad I do now know why I get complaints directly to me about bugs being completely ignored.

Changed in network-manager (Ubuntu):
status: Incomplete → Confirmed
Brian Murray (brian-murray)
summary: - Lucid 10.04 Alpha3 network-manager 0.8 fails to connect on boot Huawei
- E172 3G USB modem
+ network-manager 0.8 fails to connect on boot with Huawei E172 3G USB
+ modem
tags: added: regression-release
removed: regression-potential
Changed in network-manager (Ubuntu):
assignee: nobody → Canonical Desktop Team (canonical-desktop-team)
Revision history for this message
Martin Pitt (pitti) wrote :

Phil, it was already requested twice to attach the information from https://wiki.ubuntu.com/DebuggingNetworkManager. There is really nothing that a developer can do about this bug without debugging information. Developers don't have all the hardware in the world, and it works fine for other devices.

affects: network-manager (Ubuntu) → modemmanager (Ubuntu)
Changed in modemmanager (Ubuntu):
assignee: Canonical Desktop Team (canonical-desktop-team) → Mathieu Trudel-Lapierre (mathieu-tl)
status: Confirmed → Incomplete
Revision history for this message
penalvch (penalvch) wrote :

Original Reporter -> https://launchpad.net/~itsjustarumour-gmail-deactivatedaccount-deactivatedaccount

Changed in modemmanager (Ubuntu):
status: Incomplete → Invalid
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