regression: hp laserjet 4L worked with jaunty, doesnt work with karmic

Bug #486643 reported by Dennis Schwertel
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Won't Fix
Medium
Unassigned

Bug Description

Hello,
i am experiencing the following problem.

my printer (hp laserjet 4L) is connected with a parallel-to-usb cable to the laptop and worked flawlessly with jaunty. after a complete new installation with karmic, the printer doesnt work. i tried to narrow down the problem and i dont think its a problem with hplip or cups. i reinstalled them both and even installed new versions from the developer site. i think the problem is before this "layer".
the printer doesnt even show up in the output of "lsusb"... it did before!

i tried this on 2 laptops (both with karmic). both dont work. i tried another windows laptop and it worked without a problem so its not a problem with the printer itself.

i am happy to support you with as many additional information as you need.

thanks in advance

dennis

Revision history for this message
Philip Muškovac (yofel) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. Unfortunately, we can't fix it without more information.

Please run the following command which will attach necessary information:

apport-collect 486643

Bear in mind that you may need to install the python-launchpadlib package from the universe repository with 'sudo apt-get install python-launchpadlib'. Additionally, when prompted to give apport-collect permissions for Launchpad you will need to give it at least the ability to "Change Non-Private" data as it will be adding information to your bug report.

If you cannot use apport please at least add the following information (pay attention to lspci's additional options):
First run the following commands:
1) uname -a > uname-a.log
2) dmesg > dmesg.log
3) sudo lspci -vvnn > lspci-vvnn.log
4) cat /proc/version_signature > version.log
then attach the files separately to the bug report (not pasted into comments or tar/zip-ed).

For your reference, the full description of procedures for kernel-related bug reports is available at https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies. Thanks in advance!

affects: ubuntu → linux (Ubuntu)
Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Dennis Schwertel (tmassassin) wrote : apport-collect data

Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: kinkerl 2536 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xdb500000 irq 20'
   Mixer name : 'Realtek ALC889A'
   Components : 'HDA:10ec0885,106b2c00,00100103'
   Controls : 33
   Simple ctrls : 19
DistroRelease: Ubuntu 9.10
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release Candidate amd64 (20091020.3)
MachineType: Apple Inc. MacBookPro3,1
NonfreeKernelModules: nvidia
Package: linux (not installed)
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.31-14-generic root=UUID=4727505d-a23a-4ac0-bd7d-7679a49528ce ro quiet splash
ProcEnviron:
 SHELL=/bin/bash
 LANG=en_US.UTF-8
ProcVersionSignature: Ubuntu 2.6.31-14.48-generic
RelatedPackageVersions:
 linux-backports-modules-2.6.31-14-generic N/A
 linux-firmware 1.24
Uname: Linux 2.6.31-14-generic x86_64
UserGroups: adm admin cdrom dialout lpadmin netdev plugdev sambashare
dmi.bios.date: 03/05/08
dmi.bios.vendor: Apple Inc.
dmi.bios.version: MBP31.88Z.0070.B07.0803051658
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: Mac-F4238BC8
dmi.board.vendor: Apple Inc.
dmi.board.version: PVT
dmi.chassis.asset.tag: Asset Tag#
dmi.chassis.type: 2
dmi.chassis.vendor: Apple Inc.
dmi.chassis.version: Mac-F4238BC8
dmi.modalias: dmi:bvnAppleInc.:bvrMBP31.88Z.0070.B07.0803051658:bd03/05/08:svnAppleInc.:pnMacBookPro3,1:pvr1.0:rvnAppleInc.:rnMac-F4238BC8:rvrPVT:cvnAppleInc.:ct2:cvrMac-F4238BC8:
dmi.product.name: MacBookPro3,1
dmi.product.version: 1.0
dmi.sys.vendor: Apple Inc.

Revision history for this message
Dennis Schwertel (tmassassin) wrote : AlsaDevices.txt
Revision history for this message
Dennis Schwertel (tmassassin) wrote : AplayDevices.txt
Revision history for this message
Dennis Schwertel (tmassassin) wrote : ArecordDevices.txt
Revision history for this message
Dennis Schwertel (tmassassin) wrote : BootDmesg.txt
Revision history for this message
Dennis Schwertel (tmassassin) wrote : Card0.Amixer.values.txt
Revision history for this message
Dennis Schwertel (tmassassin) wrote : Card0.Codecs.codec.0.txt
Revision history for this message
Dennis Schwertel (tmassassin) wrote : CurrentDmesg.txt
Revision history for this message
Dennis Schwertel (tmassassin) wrote : IwConfig.txt
Revision history for this message
Dennis Schwertel (tmassassin) wrote : Lspci.txt
Revision history for this message
Dennis Schwertel (tmassassin) wrote : Lsusb.txt
Revision history for this message
Dennis Schwertel (tmassassin) wrote : PciMultimedia.txt
Revision history for this message
Dennis Schwertel (tmassassin) wrote : ProcCpuinfo.txt
Revision history for this message
Dennis Schwertel (tmassassin) wrote : ProcInterrupts.txt
Revision history for this message
Dennis Schwertel (tmassassin) wrote : ProcModules.txt
Revision history for this message
Dennis Schwertel (tmassassin) wrote : RfKill.txt
Revision history for this message
Dennis Schwertel (tmassassin) wrote : UdevDb.txt
Revision history for this message
Dennis Schwertel (tmassassin) wrote : UdevLog.txt
Revision history for this message
Dennis Schwertel (tmassassin) wrote : WifiSyslog.txt
Revision history for this message
Dennis Schwertel (tmassassin) wrote : XsessionErrors.txt
Changed in linux (Ubuntu):
status: Incomplete → New
tags: added: apport-collected
Revision history for this message
Dennis Schwertel (tmassassin) wrote :

This is the data from one of the two Laptops (both dont work so i think it should be fine with only one).
I do think the problem has something to do with the parallel-to-usb cable. not the cable itself but the driver support in karmic (do these cables need a driver?!)

Andy Whitcroft (apw)
tags: added: kernel-series-unknown
Andy Whitcroft (apw)
tags: added: kernel-karmic
tags: removed: kernel-series-unknown
tags: added: regression-release
Changed in linux (Ubuntu):
importance: Undecided → Medium
status: New → Triaged
Revision history for this message
Stefan Bader (smb) wrote :

Yes, parallel to usb should use a driver. Would you still have a Jaunty live CD available? If yes, you might boot from that (with the printer connected to the same usb port that you used for the Karmic tests) and attach the output of "sudo lsusb -v" and "dmesg"?

Revision history for this message
Dennis Schwertel (tmassassin) wrote :

here it is

Revision history for this message
Dennis Schwertel (tmassassin) wrote :
Revision history for this message
Dennis Schwertel (tmassassin) wrote :

the 2 files i just posted are created with a jaunty live cd
i did the same thing with karmic again and i noticed:
if i plug in the usb cable i get the following dmesg output
[ 128.580133] usb 3-2: new full speed USB device using uhci_hcd and address 5
[ 128.758767] usb 3-2: configuration #1 chosen from 1 choice
[ 128.769429] usblp0: USB Bidirectional printer dev 5 if 0 alt 0 proto 2 vid 0x1A86 pid 0x7584

what i dont get: i can see the printer in the output of sudo lsusb -v(attached) but not in a normal lsusb (i did see the printer in jaunty). here is the lsusb karmic output:
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 002 Device 002: ID 05ac:8502 Apple, Inc. Built-in iSight
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 003: ID 05ac:8205 Apple, Inc. Bluetooth HCI
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 007 Device 003: ID 05ac:021b Apple, Inc. Internal Keyboard/Trackpad
Bus 007 Device 002: ID 05ac:8242 Apple, Inc.
Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub

tags: added: karmic
removed: kernel-karmic
Revision history for this message
UsedBits (s-prinz-c) wrote :

I, too, am not able to cause my HP LaserJet 4L to be seen by the system when a parallel-to-usb converter is used. Here is the output of my sudo lsusb -v command:

Bus 003 Device 002: ID 04b4:4100 Cypress Semiconductor Corp.
Device Descriptor:
  bLength 18
  bDescriptorType 1
  bcdUSB 1.10
  bDeviceClass 0 (Defined at Interface level)
  bDeviceSubClass 0
  bDeviceProtocol 0
  bMaxPacketSize0 8
  idVendor 0x04b4 Cypress Semiconductor Corp.
  idProduct 0x4100
  bcdDevice 0.02
  iManufacturer 1
  iProduct 2
  iSerial 0
  bNumConfigurations 1
  Configuration Descriptor:
    bLength 9
    bDescriptorType 2
    wTotalLength 50
    bNumInterfaces 1
    bConfigurationValue 1
    iConfiguration 4
    bmAttributes 0xa0
      (Bus Powered)
      Remote Wakeup
    MaxPower 100mA
    Interface Descriptor:
      bLength 9
      bDescriptorType 4
      bInterfaceNumber 0
      bAlternateSetting 2
      bNumEndpoints 2
      bInterfaceClass 7 Printer
      bInterfaceSubClass 1 Printer
      bInterfaceProtocol 2 Bidirectional
      iInterface 0
      ** UNRECOGNIZED: 09 21 10 01 00 01 22 25 00
      Endpoint Descriptor:
        bLength 7
        bDescriptorType 5
        bEndpointAddress 0x01 EP 1 OUT
        bmAttributes 2
          Transfer Type Bulk
          Synch Type None
          Usage Type Data
        wMaxPacketSize 0x0008 1x 8 bytes
        bInterval 0
      Endpoint Descriptor:
        bLength 7
        bDescriptorType 5
        bEndpointAddress 0x82 EP 2 IN
        bmAttributes 2
          Transfer Type Bulk
          Synch Type None
          Usage Type Data
        wMaxPacketSize 0x0040 1x 64 bytes
        bInterval 0
cannot read device status, Broken pipe (32)

Revision history for this message
UsedBits (stephen-p-cohen) wrote : apport-collect data

Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: NVidia [HDA NVidia], device 0: VT1708B Analog [VT1708B Analog]
   Subdevices: 2/2
   Subdevice #0: subdevice #0
   Subdevice #1: subdevice #1
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: stephen 1961 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'NVidia'/'HDA NVidia at 0xdfff8000 irq 20'
   Mixer name : 'Nvidia MCP67 HDMI'
   Components : 'HDA:1106e721,10438345,00100100 HDA:10de0067,00670000,00100000'
   Controls : 38
   Simple ctrls : 19
DistroRelease: Ubuntu 9.10
HibernationDevice: RESUME=/dev/mapper/nvidia_abchffja5
IwConfig:
 lo no wireless extensions.

 eth0 no wireless extensions.
MachineType: System manufacturer System Product Name
NonfreeKernelModules: nvidia
Package: linux (not installed)
ProcCmdLine: root=/dev/mapper/nvidia_abchffja1 ro quiet splash
ProcEnviron:
 SHELL=/bin/bash
 PATH=(custom, user)
 LANG=en_US.UTF-8
ProcVersionSignature: Ubuntu 2.6.31-16.52-generic
RelatedPackageVersions:
 linux-backports-modules-2.6.31-16-generic N/A
 linux-firmware 1.25
RfKill:

Uname: Linux 2.6.31-16-generic x86_64
UserGroups: adm admin audio cdrom dialout lpadmin plugdev sambashare
WpaSupplicantLog:

XsessionErrors:
 (gnome-settings-daemon:1991): GLib-CRITICAL **: g_propagate_error: assertion `src != NULL' failed
 (gnome-settings-daemon:1991): GLib-CRITICAL **: g_propagate_error: assertion `src != NULL' failed
 (nautilus:2020): Eel-CRITICAL **: eel_preferences_get_boolean: assertion `preferences_is_initialized ()' failed
 (polkit-gnome-authentication-agent-1:2067): GLib-CRITICAL **: g_once_init_leave: assertion `initialization_value != 0' failed
 (nautilus:6362): Eel-CRITICAL **: eel_preferences_get_boolean: assertion `preferences_is_initialized ()' failed
dmi.bios.date: 07/18/2008
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 0308
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: M2N68-VM
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0308:bd07/18/2008:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnM2N68-VM:rvrRevX.0x:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer

Revision history for this message
UsedBits (stephen-p-cohen) wrote : AlsaDevices.txt
Revision history for this message
UsedBits (stephen-p-cohen) wrote : AplayDevices.txt
Revision history for this message
UsedBits (stephen-p-cohen) wrote : BootDmesg.txt
Revision history for this message
UsedBits (stephen-p-cohen) wrote : Card0.Amixer.values.txt
Revision history for this message
UsedBits (stephen-p-cohen) wrote : Card0.Codecs.codec.0.txt
Revision history for this message
UsedBits (stephen-p-cohen) wrote : Card0.Codecs.codec.3.txt
Revision history for this message
UsedBits (stephen-p-cohen) wrote : CurrentDmesg.txt
Revision history for this message
UsedBits (stephen-p-cohen) wrote : Lspci.txt
Revision history for this message
UsedBits (stephen-p-cohen) wrote : Lsusb.txt
Revision history for this message
UsedBits (stephen-p-cohen) wrote : PciMultimedia.txt
Revision history for this message
UsedBits (stephen-p-cohen) wrote : ProcCpuinfo.txt
Revision history for this message
UsedBits (stephen-p-cohen) wrote : ProcInterrupts.txt
Revision history for this message
UsedBits (stephen-p-cohen) wrote : ProcModules.txt
Revision history for this message
UsedBits (stephen-p-cohen) wrote : UdevDb.txt
Revision history for this message
UsedBits (stephen-p-cohen) wrote : UdevLog.txt
Revision history for this message
UsedBits (stephen-p-cohen) wrote : WifiSyslog.txt
Revision history for this message
Dennis Schwertel (tmassassin) wrote :

still a problem with lucid

tags: added: lucid
Revision history for this message
Dennis Schwertel (tmassassin) wrote :

reinstalled lucid on a new laptop. printer works like a charm. bug fixed for me

Revision history for this message
Dennis Schwertel (tmassassin) wrote :

set to invalid, looks like its fixed

Changed in linux (Ubuntu):
status: Triaged → Invalid
Revision history for this message
Dennis Schwertel (tmassassin) wrote :

encountered this error on random again. i can not give any more detail when this error occurs but i did find a fix for the problem which works at the moment. i am going to post the fix and reopend the bug.

found at: http://forums.linux-foundation.org/read.php?19,5970
Solution from [gentoo-wiki.com(http://gentoo-wiki.com/Cups)]: in the CUPS web interface, ignore the fact that the printer appears nowhere, and manually enter the device URI "parallel:/dev/usb/lp0".

Changed in linux (Ubuntu):
status: Invalid → New
Brad Figg (brad-figg)
Changed in linux (Ubuntu):
status: New → Confirmed
Revision history for this message
Brad Figg (brad-figg) wrote : Unsupported series, setting status to "Won't Fix".

This bug was filed against a series that is no longer supported and so is being marked as Won't Fix. If this issue still exists in a supported series, please file a new bug.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: Confirmed → Won't Fix
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