[regression karmic] cd/dvd drive not detected

hi .
Please help me with this problem.
I found some patch online http://kerneltrap.org/mailarchive/git-commits-head/2008/6/14/2122314 maybe this is good.

Hi Rajeev,
Thanks for reporting this to us and helping to make Ubuntu better. In order for us to move this to Triaged status we also need you to test the latest mainline kernel. You can find instructions to do this at https://wiki.ubuntu.com/KernelTeam/MainlineBuilds
Thank you.

@Rajeev -- that patch was included in the mainline kernel as of v2.6.26-rc7, thus should be included in all Ubuntu releases from Intrepid.

Hello andy

I was not sure if that was included in the kernel.So interesting point is that my cd/dvd drive stopped working since intrepid.Maybe it worked for some but broke for me.

Any other suggestions? I was told by teej to try some of the mainline kernels which ill be trying tonight.Ill report back with results.

Thanks a lot.

rajeev

Ok, so to clarify, this worked in Intrepid, but since then it's not? This is a definite regression, tagging as such, and yes if you could test the latest daily mainline kernel as we spoke about on IRC, it would be great.

Worked in hardy i mean.Stopped working since intrepid.I will be testing mainline kernel today or tomorrow .

SImilar bug on launchpad, but this is fixed for this poster.But my system only has the same mobo, its not a dell optiplex.

https://bugs.launchpad.net/ubuntu/+source/linux/+bug/138305

That bug report doesn't suggest a soft ATA lockup, so I would guess it isn't relevant.

This happens to my computer too.

@zaiboot - can you please execute the following command, as it will automatically gather debugging information, in a terminal:

apport-collect -p linux 425756

This will help us to determine if it is the same cause. Bear in mind that you may need to install the python-launchpadlib package from the universe repository. Additionally, when prompted to give apport-collect permissions for Launchpad you will need to give it at least the ability to "Change Non-Private" data as it will be adding information to your bug report. Thanks in advance!

After speaking on IRC, we may have established that the BIOS version/settings may have been causing the soft lockup/reset error. The drive is still not detected though and I am not sure if testing a mainline kernel will help in this case as it is just hardware detection.
I believe there is enough information, however, for a developer to begin looking at the problem, so I shall mark this Triaged and let them handle it from here. Thank you.

@Teej
apport-collect -p linux 425756
does not work in my live cd 8.04.
I currently does not have ubuntu installed, i tried to install it via the syntaptic and apt-get and neither of those find any matches. How ever i find apport-cli but it says there are no error reports pending.

Thank you.

@zaiboot: I do not believe you are having the same problem. If you can boot a live cd, then there is no problem with your CD/DVD drive. For the apport failure please file another report.
Thank you.

@Teej
The problem is the same.
I use Ubuntu 8.04 (Hardy Heron) not 9.10 ( Karmic Koala).

I have problems since: 8.10 (Intrepid Ibex) and also in 9.04 (Jaunty Jackalope) and of course in 9.10 (Karmic Koala).
I started this thread: http://ubuntuforums.org/showthread.php?t=1267503, and rajeev1204 post that he/she filled a bug report.
Thank you.....

@teej
I think he tried with 8.04 live cd which of courseworks .

@zaiboot, apport is used to collect info about the current system ,so i used it to collect info about my system which i installed from a live usb drive.

Install 9.04 from live usb using software unetbootin from windows, then you can install ubuntu.
Then from inside ubuntu you can type apport-collect -p linux 425756 which will add your info to this bug report automatically.

rajeev

@zaiboot, if you cannot provide the apport information, do not worry, we have rajeev-nfs' apport collection data.

I have the same problem. Motherboard is Asus p5q deluxe. Drive is Samsung writemaster (lightscribe) on ubuntu karmic / 64
What kind of info would you need from me?

Hi
i have the dmesg from the 8.04 kernel which worked.Iam attaching it for reference.

More information.

SATA HDD , DVDROM attached to IDE port .Bios setting for sata is ide controller.

SONY CD-RW CRX320EE, ATAPI CD/DVD-ROM drive

Looking at the hardy boot we can see that the cdrom is on IDE (as we would expect). We believe that it is the slave on the first channel:

    [ 38.531261] hdb: host max PIO4 wanted PIO255(auto-tune) selected PIO4
    [ 38.531534] hdb: UDMA/33 mode selected
    [ 38.531827] ide0 at 0x1f0-0x1f7,0x3f6 on irq 14
    [ 38.554642] hdb: ATAPI 40X DVD-ROM CD-R/RW drive, 1536kB Cache

If we look at the karmic boot we see the following:

    [ 0.717102] pata_atiixp 0000:00:14.1: PCI INT A -> GSI 16 (level, low) -> IRQ 16
    [ 0.717229] scsi4 : pata_atiixp
    [ 0.717372] scsi5 : pata_atiixp
    [ 0.718087] ata5: PATA max UDMA/100 cmd 0x1f0 ctl 0x3f6 bmdma 0xf900 irq 14
    [ 0.718090] ata6: PATA max UDMA/100 cmd 0x170 ctl 0x376 bmdma 0xf908 irq 15
    [...]
    [ 1.000067] ata5.01: NODEV after polling detection

Looking at the trigger for this message we find that is can only be emmitted when talking to a PATA device, there seem to be three ways this can be triggered, though the second of these ought to emit a message:

    /* If diagnostic failed and this is
     * IDENTIFY, it's likely a phantom
     * device. Mark hint.
     */
or
    /* HSM violation. Let EH handle this.
     * Phantom devices also trigger this
     * condition. Mark hint.
     */
or
    /* There are oddball controllers with
     * status register stuck at 0x7f and
     * lbal/m/h at zero which makes it
     * pass all other presence detection
     * mechanisms we have. Set NODEV_HINT
     * for it. Kernel bz#7241.
     */

It might be informative to know which of these it is however. I have added some diagnostics for these various cases and built test kernels. Perhaps you could test those and report back here. There should be some APW: lines in the dmesg output, if you could attach that from the debug kernel. Kernels can be found at the URL below:

    http://people.canonical.com/~apw/lp425756-karmic/

Hi

I solved this problem by changing the dvd/cd drive from slave to master by setting the jumper.You need to physically remove the drive and set the jumper to master.

A lot of thanks to andy and stefan from ubuntu-kernel irc for suggesting the workaround.

After 1 year of darkness, i can finally start renting dvd's again :))

rajeev

I installed your kernel ,and iam attaching the logfile from installation.

Iam attaching dmesg from the new test kernel.

Hi,

I have the same problem. I just change the nvidia driver 185 to 173 and it help. Why it help's, i don't know :)).

Thank you for the update. We are closing this bug report, since it seems to be a hardware issue which probably couldn't have been resolved by a software update. If this is wrong, please change the status back to Incomplete and continue with the instructions provided. Thank you.

Hi,

I don't know what happens, yesterday my cd/dvd started to work after I change the nvidia driver to 173. Today it dosen't works again.
I didn't change anything. Can someone help me?

Hi teej,

This is not an issue with the hardware, the kernel should be able to probe for the device on slave too,no reason why it shouldnt.Please set it back to triaged .

@Bhalin,

nvidia has nothing to do with this.

Open a terminal and type mount -a , then check if cd rom is mounted. of course keep a cd in the drive.

I try to mount but it doesn't work. BIOS doesn't see the cd/dvd. Sometimes it works. Sorry but I don't understand it.

Sorry about that, must have misread your comment. Set back to Triaged.

AplayDevices:
 **** List of PLAYBACK Hardware Devices ****
 card 0: rev20 [VIA 82C686A/B rev20], device 0: VIA 82C686A/B rev20 [VIA 82C686A/B rev20]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
Architecture: i386
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: rev20 [VIA 82C686A/B rev20], device 0: VIA 82C686A/B rev20 [VIA 82C686A/B rev20]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: cslav 1265 F.... pulseaudio
 /dev/snd/timer: cslav 1265 f.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'rev20'/'VIA 82C686A/B rev20 with CS4299 at 0x1000, irq 10'
   Mixer name : 'Cirrus Logic CS4299 rev 4'
   Components : 'AC97a:43525934'
   Controls : 36
   Simple ctrls : 22
CurrentDmesg: [ 25.759731] eth0: no IPv6 routers present
DistroRelease: Ubuntu 9.10
HibernationDevice: RESUME=UUID=49583f36-2156-46b5-96cf-177f1f747432
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
IwConfig:
 lo no wireless extensions.

 eth0 no wireless extensions.
Lsusb:
 Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 001 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Package: linux (not installed)
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.31-14-generic root=UUID=0eec0a7c-1588-4221-8298-b399ab163f3e ro quiet splash
ProcEnviron:
 SHELL=/bin/bash
 LANG=en_US.UTF-8
ProcVersionSignature: Ubuntu 2.6.31-14.48-generic
RelatedPackageVersions:
 linux-backports-modules-2.6.31-14-generic N/A
 linux-firmware 1.24
RfKill:

Uname: Linux 2.6.31-14-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
XsessionErrors:
 (gnome-settings-daemon:1279): GLib-CRITICAL **: g_propagate_error: assertion `src != NULL' failed
 (gnome-settings-daemon:1279): GLib-CRITICAL **: g_propagate_error: assertion `src != NULL' failed
 (nautilus:1336): Eel-CRITICAL **: eel_preferences_get_boolean: assertion `preferences_is_initialized ()' failed
 (polkit-gnome-authentication-agent-1:1346): GLib-CRITICAL **: g_once_init_leave: assertion `initialization_value != 0' failed
 (nautilus:1411): Eel-CRITICAL **: eel_preferences_get_boolean: assertion `preferences_is_initialized ()' failed

Hi,

I've got the same problem with my ide DVD-RW. I can boot 7.10 from DVD and the drive is detected properly. When I boot from 10.04 CD it starts booting but fails after a few seconds, saying that no live system is found.

Here is what I get from dmesg in 7.10:

Linux version 2.6.22-14-generic

[   12.352000] Probing IDE interface ide1...
[   12.660000] hdc: probing with STATUS(0x50) instead of ALTSTATUS(0x7f)
[   12.828000] hdc: probing with STATUS(0x51) instead of ALTSTATUS(0x7f)
[   13.108000] hdc: probing with STATUS(0x51) instead of ALTSTATUS(0x7f)
[   13.220000] hdc: Slimtype DVDRW SLW-831S, ATAPI CD/DVD-ROM drive
[   13.556000] hdd: probing with STATUS(0x00) instead of ALTSTATUS(0x7f)
[   13.724000] hdd: probing with STATUS(0x00) instead of ALTSTATUS(0x7f)
[   13.892000] ide1 at 0x170-0x177,0x376 on irq 15
[   13.924000] SCSI subsystem initialized
[   13.952000] libata version 2.21 loaded.
[   13.960000] ACPI: PCI Interrupt 0000:00:12.0[A] -> Link [LNKA] -> GSI 11 (level, low) -> IRQ 11
[   13.960000] Invalid MAC address
[   13.960000] via-rhine: probe of 0000:00:12.0 failed with error -5
[   13.960000] 8139cp 0000:00:14.0: This (id 10ec:8139 rev 10) is not an 8139C+ compatible chip
[   13.960000] 8139cp 0000:00:14.0: Try the "8139too" driver instead.
[   13.968000] 8139too Fast Ethernet driver 0.9.28
[   13.972000] ACPI: PCI Interrupt 0000:00:14.0[A] -> Link [LNKB] -> GSI 10 (level, low) -> IRQ 10
[   13.972000] eth0: RealTek RTL8139 at 0xf8836000, 00:e0:52:78:f4:cf, IRQ 10
[   13.972000] eth0:  Identified 8139 chip type 'RTL-8100B/8139D'
[   14.028000] hda: max request size: 512KiB
[   14.064000] hda: 78140160 sectors (40007 MB), CHS=16383/255/63, UDMA(100)
[   14.072000] hda: cache flushes supported
[   14.076000]  hda: hda1 hda2 < hda5 hda6 hda7 hda8 hda9 hda10 >
[   14.292000] hdc: ATAPI 63X DVD-ROM DVD-R CD-R/RW drive, 2048kB Cache, UDMA(33)
[   14.292000] Uniform CD-ROM driver Revision: 3.20
[   15.804000] EXT3-fs: hda5: couldn't mount because of unsupported optional features (240).
[   15.852000] EXT3-fs: hda6: couldn't mount because of unsupported optional features (240).
[   15.904000] EXT3-fs: hda7: couldn't mount because of unsupported optional features (240).
[   15.956000] EXT3-fs: hda8: couldn't mount because of unsupported optional features (240).
[   15.996000] EXT3-fs: hda9: couldn't mount because of unsupported optional features (240).
[   16.616000] ISO 9660 Extensions: Microsoft Joliet Level 3
[   16.700000] ISO 9660 Extensions: RRIP_1991A
[   16.968000] Registering unionfs 1.4
[   16.968000] unionfs: debugging is not enabled
[   17.044000] loop: module loaded

And this is what 10.04 says:

Linux version 2.6.32-24-generic

[ 2.952822] pata_via 0000:00:11.1: version 0.3.4
[ 2.952872] pata_via 0000:00:11.1: PCI INT A -> Link[LNKA] -> GSI 11 (level, low) -> IRQ 11
[ 2.952892] pata_via 0000:00:11.1: VIA VLink IRQ fixup, from 255 to 11
[ 2.965391] scsi0 : pata_via
[ 2.967964] scsi1 : pata_via
[ 3.011754] ata1: PATA max UDMA/133 cmd 0x1f0 ctl 0x3f6 bmdma 0xdc00 irq 14
[ 3.011773] ata2: PATA max UDMA/133 cmd 0x170 ctl 0x376 bmdma 0xdc08 irq 15
[ 3.039955] 8139cp: 10/100 PCI Ethernet driver v1.3 (...

This bug was filed against a series that is no longer supported and so is being marked as Won't Fix. If this issue still exists in a supported series, please file a new bug.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.