Ubuntu
linux package

[HP ProBook 6470b] Ubuntu 12.04 random freezes

Bug #1073963 reported by Runar Ingebrigtsen on 2012-11-01

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Expired	Medium	Unassigned

Bug Description

This is the exact issue described in bug #585765

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: linux-image-3.2.0-32-generic 3.2.0-32.51
ProcVersionSignature: Ubuntu 3.2.0-32.51-generic 3.2.30
Uname: Linux 3.2.0-32-generic x86_64
NonfreeKernelModules: wl
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu14
Architecture: amd64
ArecordDevices:
**** List of CAPTURE Hardware Devices ****
card 0: PCH [HDA Intel PCH], device 0: STAC92xx Analog [STAC92xx Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: runar 2475 F.... pulseaudio
CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found.
Card0.Amixer.info:
Card hw:0 'PCH'/'HDA Intel PCH at 0xd4730000 irq 49'
   Mixer name : 'Intel PantherPoint HDMI'
   Components : 'HDA:111d7605,103c17be,00100107 HDA:80862806,80860101,00100000'
   Controls : 38
   Simple ctrls : 14
Date: Thu Nov 1 14:59:42 2012
HibernationDevice: RESUME=UUID=85487b42-c9e4-4efb-9594-a0d7ba1ea988
InstallationMedia: Ubuntu 12.04.1 LTS "Precise Pangolin" - Release amd64 (20120823.1)
MachineType: Hewlett-Packard HP ProBook 6470b
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-32-generic root=UUID=199689e6-5524-4861-a170-a91231b795a8 ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-3.2.0-32-generic N/A
linux-backports-modules-3.2.0-32-generic N/A
linux-firmware 1.79.1
SourcePackage: linux
StagingDrivers: mei
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/12/2012
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: 68ICE Ver. F.04
dmi.board.name: 179C
dmi.board.vendor: Hewlett-Packard
dmi.board.version: KBC Version 42.1A
dmi.chassis.asset.tag: CNU2300YPF
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnHewlett-Packard:bvr68ICEVer.F.04:bd06/12/2012:svnHewlett-Packard:pnHPProBook6470b:pvrA1009D11:rvnHewlett-Packard:rn179C:rvrKBCVersion42.1A:cvnHewlett-Packard:ct10:cvr:
dmi.product.name: HP ProBook 6470b
dmi.product.version: A1009D11
dmi.sys.vendor: Hewlett-Packard

Tags:

Revision history for this message

Runar Ingebrigtsen (ringe) wrote on 2012-11-01:

AcpiTables.txt Edit (687.2 KiB, text/plain; charset="utf-8")
AlsaDevices.txt Edit (622 bytes, text/plain; charset="utf-8")
AplayDevices.txt Edit (469 bytes, text/plain; charset="utf-8")
BootDmesg.txt Edit (64.0 KiB, text/plain; charset="utf-8")
Card0.Amixer.values.txt Edit (2.6 KiB, text/plain; charset="utf-8")
Card0.Codecs.codec.0.txt Edit (8.9 KiB, text/plain; charset="utf-8")
Card0.Codecs.codec.3.txt Edit (3.7 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (6.0 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (2.0 KiB, text/plain; charset="utf-8")
IwConfig.txt Edit (236 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (11.4 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (518 bytes, text/plain; charset="utf-8")
PciMultimedia.txt Edit (615 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (3.7 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (291 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (2.5 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (4.1 KiB, text/plain; charset="utf-8")
PulseList.txt Edit (18.7 KiB, text/plain; charset="utf-8")
RfKill.txt Edit (186 bytes, text/plain; charset="utf-8")
UdevDb.txt Edit (145.8 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (337.7 KiB, text/plain; charset="utf-8")
WifiSyslog.txt Edit (755.3 KiB, text/plain; charset="utf-8")

Revision history for this message

penalvch (penalvch) wrote on 2012-11-01:

Runar Ingebrigtsen, thank you for reporting this and helping make Ubuntu better. Could you please test the latest upstream kernel available following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Please do not test the kernel in the mainline kernels archive directory daily folder, but the one all the way at the bottom. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested. For example:
kernel-fixed-upstream-v3.7-rc1-quantal

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag:
needs-upstream-testing

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

As well, please remove the tag:
needs-upstream-testing

If you are unable to test the mainline kernel, please comment as to why specifically you were unable to test it and add the following tags:
kernel-unable-to-test-upstream
kernel-unable-to-test-upstream-VERSION-NUMBER

Please let us know your results. Thank you for your understanding.

Helpful bug reporting tips:
https://help.ubuntu.com/community/ReportingBugs

Changed in linux (Ubuntu):
importance:	Undecided → Medium
status:	New → Incomplete
tags:	added: bios-outdated needs-upstream-testing

penalvch (penalvch) on 2012-11-01

summary:

- Ubuntu 12.04 random freezes
+ [HP ProBook 6470b] Ubuntu 12.04 random freezes

Revision history for this message

Runar Ingebrigtsen (ringe) wrote on 2012-11-02: Re: [Bug 1073963] Re: Ubuntu 12.04 random freezes

Christopher,

I'm trying out upstream kernel 3.4-precise, the latest for the 12.04
release. I'll report any further freezes, or if the freeze disappears
within a week.

--
Best Regards
Runar Ingebrigtsen

On to. 01. nov. 2012 kl. 16.56 +0100, Christopher M. Penalver wrote:
> Runar Ingebrigtsen, thank you for reporting this and helping make Ubuntu better. Could you please test the latest upstream kernel available following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Please do not test the kernel in the mainline kernels archive directory daily folder, but the one all the way at the bottom. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
> kernel-fixed-upstream
> kernel-fixed-upstream-VERSION-NUMBER
>
> where VERSION-NUMBER is the version number of the kernel you tested. For example:
> kernel-fixed-upstream-v3.7-rc1-quantal
>
> This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag:
> needs-upstream-testing
>
> If the mainline kernel does not fix this bug, please add the following tags:
> kernel-bug-exists-upstream
> kernel-bug-exists-upstream-VERSION-NUMBER
>
> As well, please remove the tag:
> needs-upstream-testing
>
> If you are unable to test the mainline kernel, please comment as to why specifically you were unable to test it and add the following tags:
> kernel-unable-to-test-upstream
> kernel-unable-to-test-upstream-VERSION-NUMBER
>
> Please let us know your results. Thank you for your understanding.
>
> Helpful bug reporting tips:
> https://help.ubuntu.com/community/ReportingBugs
>
> ** This bug is no longer a duplicate of bug 585765
> Ubuntu 10.04 random freezes
>
> ** Changed in: linux (Ubuntu)
> Importance: Undecided => Medium
>
> ** Changed in: linux (Ubuntu)
> Status: New => Incomplete
>
> ** Tags added: bios-outdated needs-upstream-testing
>
> ** Summary changed:
>
> - Ubuntu 12.04 random freezes
> + [HP ProBook 6470b] Ubuntu 12.04 random freezes
>

Christopher,

I'm trying out upstream kernel 3.4-precise, the latest for the 12.04 
release. I'll report any further freezes, or if the freeze disappears 
within a week.

--
Best Regards
Runar Ingebrigtsen

On to. 01. nov. 2012 kl. 16.56 +0100, Christopher M. Penalver wrote:
> Runar Ingebrigtsen, thank you for reporting this and helping make Ubuntu better. Could you please test the latest upstream kernel available following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Please do not test the kernel in the mainline kernels archive directory daily folder, but the one all the way at the bottom. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
> kernel-fixed-upstream
> kernel-fixed-upstream-VERSION-NUMBER
>
> where VERSION-NUMBER is the version number of the kernel you tested. For example:
> kernel-fixed-upstream-v3.7-rc1-quantal
>
> This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag:
> needs-upstream-testing
>
> If the mainline kernel does not fix this bug, please add the following tags:
> kernel-bug-exists-upstream
> kernel-bug-exists-upstream-VERSION-NUMBER
>
> As well, please remove the tag:
> needs-upstream-testing
>
> If you are unable to test the mainline kernel, please comment as to why specifically you were unable to test it and add the following tags:
> kernel-unable-to-test-upstream
> kernel-unable-to-test-upstream-VERSION-NUMBER
>
> Please let us know your results. Thank you for your understanding.
>
> Helpful bug reporting tips:
> https://help.ubuntu.com/community/ReportingBugs
>
> ** This bug is no longer a duplicate of bug 585765
>     Ubuntu 10.04 random freezes
>
> ** Changed in: linux (Ubuntu)
>     Importance: Undecided => Medium
>
> ** Changed in: linux (Ubuntu)
>         Status: New => Incomplete
>
> ** Tags added: bios-outdated needs-upstream-testing
>
> ** Summary changed:
>
> - Ubuntu 12.04 random freezes
> + [HP ProBook 6470b] Ubuntu 12.04 random freezes
>

Runar Ingebrigtsen (ringe) on 2012-11-08

tags:

added: kernel-fixed-upstream-3.4.0-030400-generic
removed: needs-upstream-testing

Revision history for this message

Runar Ingebrigtsen (ringe) wrote on 2012-11-08: Re: [Bug 1073963] Re: [HP ProBook 6470b] Ubuntu 12.04 random freezes

I've used the 3.4 kernel for a few days and not seen any freezes.

Anything more I can do?

penalvch (penalvch) on 2012-11-08

tags:	added: kernel-fixed-upstream-3.4 removed: kernel-fixed-upstream-3.4.0-030400-generic
tags:	added: kernel-fixed-upstream-v3.4 removed: kernel-fixed-upstream-3.4

Revision history for this message

Runar Ingebrigtsen (ringe) wrote on 2012-11-09:

I have now updated the BIOS, we'll see.

Revision history for this message

Runar Ingebrigtsen (ringe) wrote on 2012-11-13:

The problem persists with the latest BIOS.

penalvch (penalvch) on 2012-11-14

tags:

removed: bios-outdated

Revision history for this message

penalvch (penalvch) wrote on 2012-11-14:

Runar Ingebrigtsen, thank you for testing the newest BIOS. As per http://kernel.ubuntu.com/~kernel-ppa/info/kernel-version-map.html the last known bad Ubuntu kernel 3.2.0-32.51 is based on mainline 3.2.30. The last known good mainline kernel is v3.4.

So, the next step is to perform a reverse mainline kernel bisect from 3.2.30 to v3.4, in order to identify the last bad upstream kernel version, followed consecutively in version by the first good one. As per http://kernel.ubuntu.com/~kernel-ppa/mainline/ we have:
v3.2.30-precise/
v3.2.31-precise/
v3.2.32-precise/
v3.2.33-precise/
v3.3-precise/
v3.3-rc1-precise/
v3.3-rc2-precise/
v3.3-rc3-precise/
v3.3-rc4-precise/
v3.3-rc5-precise/
v3.3-rc6-precise/
v3.3-rc7-precise/
v3.3.1-precise/
v3.3.2-precise/
v3.3.3-precise/
v3.3.4-precise/
v3.3.5-precise/
v3.3.6-precise/
v3.3.7-precise/
v3.3.8-quantal/
v3.4-precise/

Hence, could you please test http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.3-rc5-precise/ ?

Once tested, could you please continue to reverse mainline kernel bisect following https://wiki.ubuntu.com/Kernel/KernelBisection ?

Thank you for your understanding.

Helpful bug reporting tips:
https://help.ubuntu.com/community/ReportingBugs

Revision history for this message

Launchpad Janitor (janitor) wrote on 2013-01-14:

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status:	Incomplete → Expired

Revision history for this message

Runar Ingebrigtsen (ringe) wrote on 2013-08-01:

#10

Hi, sorry about not having the time to go through all the testing at the time.

Nor I am using Raring, and the problem persist. Just thought I would let you know.

The funny thing is that I never had this problem with Linux Mint: http://www.linlap.com/hp_probook_6470b

I will comment again if I find time to perform the testing.

penalvch (penalvch) on 2013-11-05

tags:

added: raring

penalvch (penalvch) on 2013-11-05

tags:	added: bios-outdated-f.45
Changed in linux (Ubuntu):
status:	Expired → Incomplete

Revision history for this message

Runar Ingebrigtsen (ringe) wrote on 2013-11-05:

#12

I've updated the BIOS:
$ sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
68ICE Ver. F.45
10/07/2013

Will now test running on battery to see if it'll freeze.

Thank you for the reminder and sorry for the trouble. :)

tags:

added: bios-updated-f.45
removed: bios-outdated-f.45

Revision history for this message

Runar Ingebrigtsen (ringe) wrote on 2013-11-05:

#13

And that's how long it took to get a freeze and perform a hard reboot.

Revision history for this message

penalvch (penalvch) wrote on 2013-11-06:

#14

Runar Ingebrigtsen, could you please capture the crash via https://help.ubuntu.com/community/DebuggingSystemCrash ?

tags:	added: latest-bios-f.45 removed: bios-updated-f.45
tags:	added: needs-crash-log

Revision history for this message

Launchpad Janitor (janitor) wrote on 2014-01-06:

#15

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status:	Incomplete → Expired

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[HP ProBook 6470b] Ubuntu 12.04 random freezes

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